Customer Service Representative - The Sanctuary - On Site

Kiawah Island Golf Resort; Northern (KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Exclusive employee discounts

Employee meal program

Free parking

Wellness and recognition events

401k after 30 days

Job summary

Kiawah Island Golf Resort is seeking a Customer Service Representative for The Sanctuary on site. You will answer incoming calls, direct guests to staff, and handle wake-up calls and guest requests with a friendly, professional attitude.

This role requires a high school diploma or equivalent, excellent English communication, and the ability to work independently or in a team. Background checks are required and full-time benefits apply for eligible employees.

Qualifications

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules.
• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Communication skills

Basic computer skills

Teamwork

Positive attitude

English proficiency

Education

High school diploma

Job description

Customer Service Representative - The Sanctuary - On Site

Job Description

Posted Sunday, August 23, 2026 at 4:00 AM

Position Summary: As aTelephoneOperator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsiblefor patiently resolving guests’ concerns and graciously complying with their needs.

Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules
• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Essential Physical Requirements:

• Must be able to lift and carry up to 20 pounds across short-medium distance.
• Must be able to work on site due to daily needs of the job requirements.
• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation,national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to [e-mail].