Guest Services Associate - Onsite Resort Concierge

Kiawah Island Golf Resort; Northern (KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Exclusive employee discounts

Employee meal program

Free parking

Wellness and recognition events

401k after 30 days

Job summary

Kiawah Island Golf Resort is seeking a Customer Service Representative for The Sanctuary on site. You will answer incoming calls, direct guests to staff, and handle wake-up calls and guest requests with a friendly, professional attitude.

This role requires a high school diploma or equivalent, excellent English communication, and the ability to work independently or in a team. Background checks are required and full-time benefits apply for eligible employees.

Qualifications

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules.
• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Communication skills

Basic computer skills

Teamwork

Positive attitude

English proficiency

Education

High school diploma

Job description

Kiawah Island Golf Resort is seeking a Customer Service Representative for The Sanctuary on site. You will answer incoming calls, direct guests to staff, and handle wake-up calls and guest requests with a friendly, professional attitude.

This role requires a high school diploma or equivalent, excellent English communication, and the ability to work independently or in a team. Background checks are required and full-time benefits apply for eligible employees.