Resort Operations Manager - PM

brasstownvalley; Young Harris (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Free employee meals

Resort discounts

Golf privileges

Job summary

Brasstown Valley Resort & Spa is seeking a Resort Operations Manager to oversee the evening operations of the resort, manage staff, and ensure guest satisfaction while upholding high service standards across all departments.

The ideal candidate will excel at night shifts, handle emergencies, and act as Manager on Duty, coordinating with security, food & beverage, and housekeeping to deliver seamless service and safe operations.

Qualifications

• Bachelor’s degree or related field preferred.
• Proven experience in resort management or similar role.
• Strong leadership and communication abilities.
• Knowledge of hospitality regulations and standards.
• Ability to work nights and manage multiple tasks.

Responsibilities

• Acts as Manager on Duty (MOD) for each shift, handling guest incidents and nightly reporting.
• Develop and implement strategies to enhance guest satisfaction and improve operations.
• Supervise and train staff to ensure excellent night-time service.
• Manage budgets and expenses for evening operations.
• Coordinate activities and resolve issues during night shifts.

Skills

Staff leadership

Guest service focus

Communication skills

Regulatory knowledge

Night operations

Education

Bachelor's degree in Hospitality Management / Business

Job description

Resort Operations Manager

Brasstown Valley Resort & Spa offers a luxury mountain experience through exceptional lodging and dining, an 18-hole championship golf course, Equestrian stables, a full-service Spa, and activities for all ages. Brasstown is a place where families and groups of any size can make mountain memories year after year.

We are managed by the Southeast's premiere hospitality management company, Coral Hospitality.

Job Summary

We are searching for a Resort Operations Manager to oversee the evening operations of our resort, including managing staff, ensuring guest satisfaction, and maintaining high standards of service. The ideal candidate will be adept at working nights to handle evening operations and emergencies as needed.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred experience
• Proven experience in resort management or a similar role
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal abilities
• Knowledge of hospitality industry regulations and standards
• Ability to work nights, under pressure, and handle multiple tasks simultaneously

Responsibilities

• Acts as Manager on Duty (MOD) for each shift, answering radio calls, responding to guest incidents and completing nightly reporting.
• Develop and implement strategies to enhance guest satisfaction and improve overall operations
• Supervise and train staff to ensure outstanding customer service during night shifts
• Manage budgets, expenses, and financial goals for the resort, including those related to evening operations
• Coordinate activities and resolve issues that may arise during night shifts
• Ensure compliance with health, safety, and sanitation regulations at all times, especially during evening hours
• Oversee maintenance and cleanliness of all resort facilities, especially during the night
• Monitor guest feedback and implement improvements during evening operations
• Stay current on industry trends to drive continuous improvement in nightly operations.

We offer a positive work environment and comprehensive benefit package. Health and Dental insurance, 401(k) plan with a company match and many more perks. Free employee meals and other resort discounts! Employee may play golf for free (based on availability).