Resort Operations Manager - PM

Coral Hospitality, LLC; Georgia; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health and Dental insurance

401(k) plan with company match

Free employee meals

Resort discounts

Free golf for employees (based on availability)

Job summary

Coral Hospitality, LLC is seeking a Resort Operations Manager to oversee evening operations at Brasstown Valley Resort & Spa. The ideal candidate will manage staff, ensure guest satisfaction, and maintain high service standards. This role requires strong leadership and the ability to work nights.

Benefits include Health and Dental insurance, a 401(k) with company match, free employee meals, and resort discounts.

Qualifications

• Proven experience in resort management or a similar role.
• Strong leadership skills with the ability to motivate and develop a team.
• Ability to work nights and handle multiple tasks.

Responsibilities

• Act as Manager on Duty for each shift.
• Develop strategies to enhance guest satisfaction.
• Supervise and train staff for outstanding customer service.
• Manage budgets and financial goals for evening operations.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Excellent communication

Ability to work under pressure

Knowledge of hospitality regulations

Education

Bachelor's degree in Hospitality Management or related field

Job description

Career Opportunities with Coral Hospitality

A great place to work.

Current job opportunities are posted here as they become available.

Brasstown Valley Resort & Spa offers a luxury mountain experience through exceptional lodging and dining, an 18-hole championship golf course, Equestrian stables, a full-service Spa, and activities for all ages. Brasstown is a place where families and groups of any size can make mountain memories year after year.

We are managed by the Southeast's premiere hospitality management company, Coral Hospitality.

COME AND JOIN OUR AMAZING TEAM!!!

Job Summary

We are searching for a Resort Operations Manager to oversee the evening operations of our resort, including managing staff, ensuring guest satisfaction, and maintaining high standards of service. The ideal candidate will be adept at working nights to handle evening operations and emergencies as needed.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Proven experience in resort management or a similar role
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal abilities
• Knowledge of hospitality industry regulations and standards
• Ability to work nights, under pressure, and handle multiple tasks simultaneously

Responsibilities

• Act as Manager on Duty (MOD) for each shift, answering radio calls, responding to guest incidents and completing nightly reporting.
• Develop and implement strategies to enhance guest satisfaction and improve overall operations.
• Supervise and train staff to ensure outstanding customer service during night shifts.
• Manage budgets, expenses, and financial goals for the resort, including those related to evening operations.
• Coordinate activities and resolve issues that may arise during night shifts.
• Ensure compliance with health, safety, and sanitation regulations at all times, especially during evening hours.
• Oversee maintenance and cleanliness of all resort facilities, especially during the night.
• Monitor guest feedback and implement improvements during evening operations.
• Stay current on industry trends to drive continuous improvement in nightly operations.

Benefits

We offer a positive work environment and comprehensive benefit package, including Health and Dental insurance, a 401(k) plan with a company match, and additional perks such as free employee meals and resort discounts. Employee may play golf for free (based on availability).