Assistant Resort Manager

Pet Paradise; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

On-demand pay with DailyPay

Discounted Veterinary Care and Groomy

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health Dental Vision Insurance

Job summary

Pet Paradise is seeking an Assistant Manager for the Wilmington resort in North Carolina. This role oversees resort operations, leads staff, and provides direct support to the Resort Manager on a range of management needs.

The Assistant Manager will supervise daily operations, hire and train new team members, and ensure top-notch guest experiences in a busy resort setting.

Qualifications

• 1–2 years of supervisory or management experience.
• Strong leadership, communication, and collaboration skills.
• High school diploma required; college degree preferred.
• Experience in retail, restaurant or hospitality operations.
• Prior animal care experience is a plus.

Responsibilities

• Oversee resort day-to-day operations and staff performance.
• Recruit, interview, hire and onboard new employees.
• Train and coach team members on standards and procedures.
• Manage labor, schedules, timecards, and labor costs.
• Maintain customer service metrics and resolve guest concerns.
• Support management with safety, cleanliness, and inventory.
• Drive sales, retention, and promotions while maintaining quality.
• Handle escalation and corrective actions when needed.

Skills

Leadership

Communication

Collaboration

Staff motivation

Conflict resolution

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.

We are currently looking for an Assistant Manager to join the team at our Wilmington resort in North Carolina!

The Assistant Manager will oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
• Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
• Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
• Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
• Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
• Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
• Supporting new and current team members with completion of required courses and other training
• Documenting and delivering employee corrective actions and terminations, when necessary
• Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
• Performing resort opening and/or closing duties, and other tasks as assigned
• Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
• Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

• 1-2 of experience in a supervisory or management role

• High school diploma required (college degree preferred)

• Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
• Ability to resolve conflict, establish and build relationships, and successfully engage with customers
• Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
• Ability to develop and train staff, utilizing skills of staff most appropriately
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or related field is preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

Check out our Perks & Benefits!

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health (with company-funded HSA option), Dental and Vision Insurance

We also offer several career development paths for resort team members, including our management training program, “Unleashed Leadership Academy,” our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin