Resort Operations Leader | Guest Experience & Growth

Travel + Leisure Co.; Klamath Falls (OR); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and disability coverage

Paid time off (varies by role)

Wellness program

Job summary

Travel + Leisure Co. is seeking a General Manager for Resort Operations in Oregon. You will lead resort-wide operations, ensuring guest satisfaction, managing departments, and upholding Wyndham service standards while driving financial performance.

The role requires 3–5 years in vacation ownership/hotel management, strong leadership, and knowledge of HOA governance. You will build teams, audit operations, and partner with departments to meet strategic goals.

Qualifications

• 3-5 years of property vacation ownership/hotel management experience required.
• CMCA/CAM certifications preferred.
• Associate Governance knowledge preferred.
• Strong leadership and ethical standards.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Oversee operation of the resort and manage departments (Guest Services, Maintenance, Housekeeping, F&B, activities).
• Monitor daily audits and inspections to meet standards.
• Manage HOA contracts and governance documents; ensure legal vetting before implementation.
• Review monthly P&L, coordinate with regional accounting for compliance, and forecast budgets.
• Motivate and develop talent; partner with support departments to ensure standards of conduct and compliance.
• Be a change agent to improve processes and align with company goals.

Skills

Hospitality leadership

Vendor management

Budgeting & P&L

Staff development

Microsoft Office

Education

CMCA or CAM certification

Associate Governance knowledge

Job description

Travel + Leisure Co. is seeking a General Manager for Resort Operations in Oregon. You will lead resort-wide operations, ensuring guest satisfaction, managing departments, and upholding Wyndham service standards while driving financial performance.

The role requires 3–5 years in vacation ownership/hotel management, strong leadership, and knowledge of HOA governance. You will build teams, audit operations, and partner with departments to meet strategic goals.