Resort Assistant General Manager: Guest Experience & Growth

Tetherow Resort; Bend (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Tetherow Resort in Bend, Oregon is seeking an Assistant General Manager to lead hospitality operations and guest experience. The role requires strategic leadership, strong people management, and a track record in hotel or resort management.

You will oversee budgeting, coordination across departments, and initiatives to maximize occupancy, service quality and profitability while maintaining the resort’s standards and culture.

Qualifications

• Minimum 5 years in hotel/resort operations management at assistant GM or director level.
• Bachelor’s degree in lodging/hospitality or equivalent experience.
• Budget development and management experience; basic finance and cost control knowledge.
• Proven ability to lead, inspire and motivate hospitality and operations teams.
• Flexible schedule, strong organizational, detail-oriented and follow-through.
• Excellent communication, listening, interpersonal and conflict resolution skills.
• Ability to lead and be a team member; communicate with all levels.
• Availability for varied schedule including early mornings, evenings, weekends and holidays.

Responsibilities

• Collaborate with all departments to deliver the Tetherow guest experience.
• Work with leadership to maximize utilization and rate in lodges and event pavilion.
• Ensure seamless guest service from check-in to check-out for hotel and vacation rentals.
• Build and maintain relationships with department leaders and vendors.
• Lead marketing and upselling to boost occupancy and revenue.
• Monitor sales to meet or exceed revenue goals.
• Identify opportunities to increase profits and drive change.
• Communicate with management to keep operations informed.
• Develop and retain direct-report teams in guest services, housekeeping, sales, and maintenance.
• Lead projects suggested by the Executive Board and refine programs.
• Evaluate front-of-house operations for efficiencies; maintain lodging infrastructure.
• Enforce policies; ensure compliance with regulations and safety standards.
• Engage vacation home owners and liaise with Membership for engagement programs.

Skills

People management

Budget management

Hospitality leadership

Communication

Conflict resolution

Team leadership

Flexible schedule

Organizational skills

Education

Bachelor’s degree in lodging/hospitality management or equivalent

Job description

Tetherow Resort in Bend, Oregon is seeking an Assistant General Manager to lead hospitality operations and guest experience. The role requires strategic leadership, strong people management, and a track record in hotel or resort management.

You will oversee budgeting, coordination across departments, and initiatives to maximize occupancy, service quality and profitability while maintaining the resort’s standards and culture.