Resort Operations Leader – Guest Experience Champion

Kaizen Lab Inc.; North Myrtle Beach (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident ins.

Paid Vacation

Referral Program

Bereavement leave

Job summary

Avista Resort in Myrtle Beach, SC seeks a Resort Manager to run daily operations, lead department heads, and drive exceptional guest experiences. You will ensure service standards, safety, and profitability while shaping a culture of accountability and teamwork across the property.

The ideal candidate brings hands-on leadership, strong financial discipline, and a passion for hospitality. This role requires weekend and holiday coverage and a visible leadership presence throughout the resort.

Qualifications

• High School Diploma or equivalent required; college degree in Hospitality, Business, or related field preferred.
• Significant hotel, resort, hospitality, or property management experience.
• Proven management and leadership experience, preferably overseeing multiple departments.
• Strong financial and operational understanding.
• Demonstrated ability to hire, develop, coach, and hold teams accountable.
• Exceptional customer service and guest recovery skills.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to analyze information, identify priorities, and take decisive action.

Responsibilities

• Lead and oversee the overall daily operation of the resort.
• Provide direction, coaching, and accountability to department heads and resort teams.
• Establish and maintain high standards for guest service, cleanliness, safety, professionalism, and operational performance.
• Ensure the guest experience is consistent from arrival through departure and across every department.
• Respond to and resolve escalated guest concerns and service recovery situations.
• Work closely with all departments to ensure effective communication and timely resolution of operational and guest issues.

Skills

Leadership

Financial acumen

Guest service

Communication

Problem solving

Organizational skills

Education

High School Diploma

Hospitality/Business degree preferred

Tools

Computer skills

Job description

Avista Resort in Myrtle Beach, SC seeks a Resort Manager to run daily operations, lead department heads, and drive exceptional guest experiences. You will ensure service standards, safety, and profitability while shaping a culture of accountability and teamwork across the property.

The ideal candidate brings hands-on leadership, strong financial discipline, and a passion for hospitality. This role requires weekend and holiday coverage and a visible leadership presence throughout the resort.