Front Desk Leader: Guest Experience & Operations

Kaizen Lab Inc.; North Myrtle Beach (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident保险

Paid Vacation

Referral Program

Bereavement leave

Job summary

Avista in Myrtle Beach is seeking a Front Desk Supervisor to lead the guest services team and ensure the best guest experience. You will manage front desk operations, train staff, and coordinate with other departments to handle reservations and guest requests in a timely manner.

Responsibilities include staff scheduling, resolving discrepancies, and participating in yield management with Sales. A strong focus on communication and teamwork is essential to exceed guest expectations.

Qualifications

• Available to work a flexible schedule including weekends and holidays.
• High School Diploma.
• Previous front desk / customer service experience.
• Managerial experience is preferred.
• Excellent leadership, management, and team building skills.
• Must have strong verbal and written communication skills.
• Proficient Computer Skills.
• Ability to multitask, prioritize, and manage time.

Responsibilities

• Establish and manage front desk operations/systems. Partners with other department heads to ensure guest needs are addressed.
• Schedule and conduct training.
• Perform duties efficiently in line with company policies and procedures.
• Assign duties and observe performances to ensure adherence to hotel policies.
• Resolve front desk discrepancies (financial, reservation, etc.). Manage vouchers/show attractions.
• Assist guests in making, changing, and cancelling reservations and registering in/out.
• Coordinate activities with other hotel departments to improve efficiency and guest satisfaction.
• Ensure monthly staff meetings and regular trainings for proper communication within the department.
• Investigate complaints and initiate solutions to resolve guest issues; lead by example.
• Maintain emergency and security procedures and ensure adequate front desk supplies.
• Plan and organize front desk operations, bell services, and PBX.
• Greet guests according to standards; address guest service needs proactively.
• Work with Sales Manager to negotiate group rates and participate in yield management.

Skills

Leadership

Communication

Time management

Customer service

Team building

Education

High school diploma

Tools

MS Office

Job description

Avista in Myrtle Beach is seeking a Front Desk Supervisor to lead the guest services team and ensure the best guest experience. You will manage front desk operations, train staff, and coordinate with other departments to handle reservations and guest requests in a timely manner.

Responsibilities include staff scheduling, resolving discrepancies, and participating in yield management with Sales. A strong focus on communication and teamwork is essential to exceed guest expectations.