Guest Experience Manager - Resort Front Desk Lead

AVISTA RENTALS LLC; Myrtle Beach (SC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident insuram

Job summary

AVISTA RENTALS LLC in Myrtle Beach seeks a Guest Services Manager for Grande Shores Resort to lead the Guest Services team and oversee Front Desk, PBX, and guest-facing operations. You will uphold high service standards, resolve guest concerns with empathy, train staff, monitor feedback, and partner with resort departments to meet guest needs.

This on-site leadership role requires strong communication, problem-solving, and the ability to multitask in a fast-paced hospitality environment,

Qualifications

• High School Diploma or equivalent.
• Previous hotel, resort, front desk, or customer service experience.
• Management or supervisory experience preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication.
• Exceptional customer service and conflict-resolution skills.
• Proficient computer skills and ability to learn operational systems.
• Ability to multitask and remain calm under pressure.
• Flexible availability, including weekends and holidays.

Responsibilities

• Lead, coach, train, and develop the Guest Services team.
• Oversee Front Desk, Bell Services, PBX, and guest-facing operations.
• Establish and maintain high standards for service, communication, and professionalism.
• Resolve guest concerns and service recovery situations with empathy and urgency.
• Partner with all resort departments to ensure guest needs are addressed promptly.
• Oversee front desk, reservation, financial, and operational accuracy.
• Manage staffing, scheduling, training, safety, and emergency procedures.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Promote ownership, accountability, teamwork, and hospitality.

Skills

Leadership

Coaching

Team building

Communication

Conflict resolution

Problem solving

Multitasking

Learning systems

Education

High school diploma or equivalent

Job description

AVISTA RENTALS LLC in Myrtle Beach seeks a Guest Services Manager for Grande Shores Resort to lead the Guest Services team and oversee Front Desk, PBX, and guest-facing operations. You will uphold high service standards, resolve guest concerns with empathy, train staff, monitor feedback, and partner with resort departments to meet guest needs.

This on-site leadership role requires strong communication, problem-solving, and the ability to multitask in a fast-paced hospitality environment,