Guest Services Manager - Avista Resort

AVISTA RENTALS LLC; Futch Beach (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K plan (matched)

Vision insurance

Dental insurance

Disability insurance

Life insurance

Accident insurance

Paid vacation

Referral program

Bereavement leave

Job summary

Avista Resort in the Myrtle Beach area is seeking a Guest Services Manager to lead the Guest Services team and deliver a guest-centered experience while ensuring smooth daily operations.

You will oversee Front Desk, Bell Services, PBX, reservations, and guest interactions, set service standards, and mentor staff. The role requires strong leadership, communication, and problem-solving, with a focus on hospitality and teamwork.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel, resort, front desk, or customer service experience preferred.
• Management or supervisory experience preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication.
• Exceptional customer service and conflict-resolution skills.

Responsibilities

• Lead, coach, train, and develop the Guest Services team.
• Oversee Front Desk, Bell Services, PBX, and guest-facing operations.
• Establish and maintain high standards for service, communication, and professionalism.
• Resolve guest concerns and service recovery situations with empathy, urgency, and sound judgment.
• Partner with all resort departments to ensure guest needs are addressed promptly.
• Oversee front desk, reservation, financial, and operational accuracy.
• Manage staffing, scheduling, training, safety, and emergency procedures.
• Monitor guest feedback and identify opportunities to improve the overall guest experience.
• Promote a culture of ownership, accountability, teamwork, and hospitality.

Skills

Leadership

Coaching

Team-building

Communication

Customer service

Conflict resolution

Problem-solving

Multitasking

Computer skills

Flexibility

Education

High School Diploma or equivalent

Job description

GuestServices Manager – Avista Resort

Job Description

The Guest Services Manager leads the Guest Services team and is responsiblefor delivering an exceptional, consistent, and customer-centered guestexperience while ensuring smooth and efficient daily operations.

• Lead,coach, train, and develop the Guest Services team.
• OverseeFront Desk, Bell Services, PBX, and guest-facing operations.
• Establishand maintain high standards for service, communication, and professionalism.
• Resolveguest concerns and service recovery situations with empathy, urgency, andsound judgment.
• Partnerwith all resort departments to ensure guest needs are addressed promptly.
• Overseefront desk, reservation, financial, and operational accuracy.
• Managestaffing, scheduling, training, safety, and emergency procedures.
• Monitorguest feedback and identify opportunities to improve the overall guestexperience.
• Promotea culture of ownership, accountability, teamwork, and hospitality.

Qualifications& Skill Set

• HighSchool Diploma or equivalent.
• Previoushotel, resort, front desk, or customer service experience.
• Managementor supervisory experience preferred.
• Strongleadership, coaching, and team-building skills.
• Excellentverbal and written communication.
• Exceptionalcustomer service and conflict-resolution skills.
• Strongproblem-solving, organizational, and decision-making abilities.
• Proficientcomputer skills and ability to learn operational systems.
• Abilityto multitask and remain calm under pressure.
• Flexibleavailability, including weekends and holidays.

Reports To: ResortManager

Qualifying team members may enjoy the following benefits:

• Health insurance
• 401 K Plan (matched)
• Vision and Dentalinsurance
• Disability, Life, andAccident insurance
• Paid Vacation
• Referral Program
• Bereavementleave

Myrtle Beach Seaside Resorts believes that our employees are thestrength, vendors are the standard, homeowners are the prospect, and customersare the focus. We are committed to maintaining a safe and secure, workingenvironment, which promotes communication, participation, and involvement.Empowered and proactive staff create memorable experiences for our guest thatexceed expectations.