Resort Operations Leader & Guest Experience

King's Pointe Resort; Storm Lake (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with match

Flexible scheduling

Paid Time Off

Holiday pay

Travel discounts

Medical, dental and vision

Job summary

King's Pointe Resort in Storm Lake, IA is seeking an Assistant General Manager to oversee daily resort operations and report to the General Manager. This full-time, salaried role requires leadership, independent work, and availability for nights, weekends, and holidays.

The position includes back-up in accounting, front desk supervision, housekeeping coordination, and cross-functional oversight with F&B. You will assist with budgeting, forecasting, brand standards, safety, and staff development,

Qualifications

• Must have leadership experience in hospitality or related field.
• Ability to train and develop staff and manage operations.
• Wamiliar with budgeting, forecasting, and cost control.

Responsibilities

• Oversee daily operations and serve as back-up to accounting and front desk tasks.
• Investigate guest and employee incidents; respond to complaints and ensure service recovery.
• Supervise front desk operations and housekeeping coordination; monitor reservations and pricing strategies.

Skills

Leadership

Hospitality knowledge

Training & development

Operations management

Budgeting

Job description

King's Pointe Resort in Storm Lake, IA is seeking an Assistant General Manager to oversee daily resort operations and report to the General Manager. This full-time, salaried role requires leadership, independent work, and availability for nights, weekends, and holidays.

The position includes back-up in accounting, front desk supervision, housekeeping coordination, and cross-functional oversight with F&B. You will assist with budgeting, forecasting, brand standards, safety, and staff development,