Assistant General Manager

King's Pointe Resort; Storm Lake (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with match

Flexible scheduling

Paid Time Off

Holiday pay

Travel discounts

Medical, dental and vision

Job summary

King's Pointe Resort in Storm Lake, IA is seeking an Assistant General Manager to oversee daily resort operations and report to the General Manager. This full-time, salaried role requires leadership, independent work, and availability for nights, weekends, and holidays.

The position includes back-up in accounting, front desk supervision, housekeeping coordination, and cross-functional oversight with F&B. You will assist with budgeting, forecasting, brand standards, safety, and staff development,

Qualifications

• Must have leadership experience in hospitality or related field.
• Ability to train and develop staff and manage operations.
• Wamiliar with budgeting, forecasting, and cost control.

Responsibilities

• Oversee daily operations and serve as back-up to accounting and front desk tasks.
• Investigate guest and employee incidents; respond to complaints and ensure service recovery.
• Supervise front desk operations and housekeeping coordination; monitor reservations and pricing strategies.

Skills

Leadership

Hospitality knowledge

Training & development

Operations management

Budgeting

Job description

King's Pointe Resort, in Storm Lake, IA, is currently accepting applications for a Resort Assistant General Manager. This position is considered a full-time, salaried role that will report directly to the General Manager at the resort. Ideal candidates will have previous leadership and training experience, self-motivated, ability to work independently, reliable, previous experience in the hospitality industry and ability to work as the business demands including nights, weekends, and holidays.

The Assistant General Manager/Resort Operations Manager responsibilities may include, but are not limited to:

• Daily responsibilities may include or serve at the back up to the property accountant on: Daily deposits; Daily audit summary; Change orders; purchasing;
• Review and follow up of any guest and/or employee incidents in General Manager’s absence; Review and follow up of any guest complaints including responding to any guest complaints (i.e. apology letters, follow up telephone call, etc.) communicated to the brand’s directly; monitoring and working with housekeeping; supervising front desk staff and monitoring reservation pick up and rate strategies in order to maximize revenues.
• Supervising front desk including working a desk shift, as needed.
• Monitoring and assisting Executive Housekeeper with establishing and maintaining set par levels for housekeeping. Assisting with ordering housekeeping and laundry cleaning supplies, as needed.
• Collaborate closely with the F&B Manager, Restaurant Manager, to oversee day-to-day operations, training and development, specials and hours of operation with approval from General Manager and S&L Hospitality;
• Back up to Accounting and Front Desk’s Monthly responsibilities include but are not limited to: Assisting with month end procedures and any other action items as identified and required by the accounting team;
• Personally adhere to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines. Maintains overall “Confidentiality” of information as it relates to the brand, S & L Hospitality and ownership.
• Alternate “On Call” weekends with General Manager or participate in Manager on Duty program, if applicable.
• Participate in the annual operational budget development with primary responsibility of creating the day-by-day budget projections by market segment (projected rooms sold, ADR and revenues).
• Responsible for developing and submitting a rolling 90-day forecast each month. Once approved by the General Manager, 90-day forecast should be submitted to the Director of Operations.
• Ensures that all rate plan and code configurations are created and tracked in a timely fashion and per brand standards.
• Focus on achieving all guest satisfaction and/or customer service goals as well as any quality of product goals as required by the brand and/or the management company. Assist with teaching and training of staff to use basic guest resolution techniques and skills. Review brand satisfaction surveys, scores, etc.
• Assist General Manager with ensuring that the hotel is following all OSHA standards and maintaining SDS binders in each department that is responsible for handling chemicals.
• Participate in quarterly Safety Committee meeting as requested by the hotel General Manager.
• Follow all safety and security related guidelines and practices as required by the management company and/or the brand. Participate in any safety related training programs throughout the year (i.e. HazCom, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by the brand.
• Cross train in all departments and facets of the hotel in order to become familiar with entire hotel operation and to enhance potential personal growth opportunities within the hotel and/or company (succession planning).
• Enhance overall job knowledge by participating in approved educational opportunities as approved by hotel General Manager; reading professional publications; maintaining personal networking as time allows; and participating in professional organizations as approved by the General Manager.
• Be approachable
• Be “hands on”. Lead by example.
• Be an Ambassador of the company
• Any other duties, responsibilities or special assignments as requested by the General Manager.

This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

At S&L Hospitality, culture is not just another buzz word we throw around lightly. The culture that has been built at S&L is at the base of everything we do, and we want to find team members that will not only meet our job requirements but also fit the culture of our company. S&L Hospitality has been built on the foundation of family and creating lasting, positive relationship. Our mission is to create a lasting impression doesn’t just stop at our guests - we also take care of our team!

Benefits such as:

Eligibility to enroll in the 401(k) after 6 months of service - with company match!

• Flexible scheduling.
• On-the-job training.
• Paid Time Off - begin accruing day one!
• Holiday Pay when working one of our designated Company Holidays

Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.

Travel discounts available through the various brands of hotel that are currently in our portfolio.

For regular full time team members/leadership team:

We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws.

• Seasonal team members may not be eligible to PTO and other benefits due to length of employment.