Resort Office Concierge & Admin Coordinator

Ski Bromley, LLC.; Vermont; On-site; USD 25,000 - 28,000; Full time

Job summary

Ski Bromley, LLC. is seeking an organized Resort Office Coordinator (Administrative Assistant) to serve as the central point of contact for incoming calls to Bromley Mountain and provide essential administrative support across departments.

Based in the Administration Building near the Base Lodge, this role focuses on directing calls, assisting employees and visitors, and handling a variety of tasks that keep resort operations running smoothly.

Qualifications

• Must be at least 16 years of age.
• Available to work weekends and holidays.
• Punctual, reliable, and professional.
• Strong typing and data entry skills.
• Comfortable navigating websites and online systems to provide accurate information to guests.
• Familiarity with the local area and willingness to learn about community partnerships and offerings.
• Adaptable, quick thinking and a team player.

Responsibilities

• Open and close phones daily.
• File and store daily snow reports.
• Direct all in-coming calls to appropriate departments.
• Greet and assist guests and employees at the reception window.
• Respond to inquiries sent to [e-mail] or forward to the appropriate departments.
• Navigate the Bromley Mountain website to answer guest questions and guide them to the appropriate pages or departments.
• Answer and manage live chats through our online chat software.
• Maintain knowledge of Mountain Host and Resort Host operations to direct communication needs.
• Maintain knowledge of local lodging, dining and recreational opportunities to assist visiting guests.
• Provide employees with letter of introduction for reciprocal resort benefits.
• Administer donation requests and track what is fulfilled.
• Update phone tree and extension lists with the phone company.
• Track and order office supplies as needed.
• Manage office contracts (Ricoh copier, mail machine, phone system, coffee orders).
• Other duties as assigned.

Skills

Strong typing

Data entry

Customer service

Punctual

Reliable

Team player

Problem solving

Website navigation

Local knowledge

Tools

Office suite

Email

Job description

Ski Bromley, LLC. is seeking an organized Resort Office Coordinator (Administrative Assistant) to serve as the central point of contact for incoming calls to Bromley Mountain and provide essential administrative support across departments.

Based in the Administration Building near the Base Lodge, this role focuses on directing calls, assisting employees and visitors, and handling a variety of tasks that keep resort operations running smoothly.