Resort Loss Prevention & Safety Officer

Omni Hotels & Resorts; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a dedicated security team member to ensure the safety of guests and associates on property. This role involves patrolling, responding to house calls, and maintaining accurate incident records to support a secure, welcoming environment.

You'll participate in investigations, assist in emergencies, and uphold hotel policies with professionalism. A flexible schedule including days, evenings, overnights, weekends and holidays is required to cover peak times.

Qualifications

• Must be able to stand for extended periods and walk for up to 8 hours per shift.
• Ability to communicate effectively by telephone, email, radio and reporting.
• First Aid/CPR certification is preferred.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with safety, security and hotel operations.
• Initiate and follow up with investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees.
• Maintain accurate records while patrolling, including camera monitoring, shift activity log, codebook, and interactions.
• Monitor/distribute visitor and vendor access by distributing visitor badges.
• Escort and interact with special guests needing privacy when entering/exiting through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist hotel management in emergency situations by knowing all safety procedures and directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling the property.
• Maintain a professional attitude and appearance.

Skills

Stand for long hours

AM & PM shifts

Effective communication

Basic computer knowledge

Reach all areas quickly

First Aid/CPR certification preferred

Remain calm under pressure

Valid driver's license

Flexible schedule

Job description

Omni Amelia Island Resort & Spa is seeking a dedicated security team member to ensure the safety of guests and associates on property. This role involves patrolling, responding to house calls, and maintaining accurate incident records to support a secure, welcoming environment.

You'll participate in investigations, assist in emergencies, and uphold hotel policies with professionalism. A flexible schedule including days, evenings, overnights, weekends and holidays is required to cover peak times.