Resort Security & Guest Safety Lead

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Loss Prevention (Security) Officer to safeguard guests, employees, and assets across the resort. You will patrol property, respond to safety concerns, and help enforce hotel policies while documenting incidents.

You will assist in investigations, prepare written reports, monitor access, and support emergency procedures. A professional demeanor, clear communication, and ability to work AM/PM shifts are essential.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must remain calm and professional during stressful situations.
• Must have valid driver's license with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees and protect assets.
• Answer house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow-up on investigations of crimes against property and persons.
• Assist sick/injured guests or associates with documentation, reporting and witness statements.
• Record, report and correct unsafe conditions while patrolling the property.
• Maintain confidentiality when handling sensitive guest or associate issues.
• Monitor alarm systems and security of doors, service areas and grounds.
• Lead guests and associates to safety during emergencies.

Skills

Stand/walk 8h

Communication skills

Basic computer knowledge

Driver's license

Flexibility in schedule

First Aid/CPR preferred

Calm under pressure

Job description

Omni Hotels & Resorts is seeking a Loss Prevention (Security) Officer to safeguard guests, employees, and assets across the resort. You will patrol property, respond to safety concerns, and help enforce hotel policies while documenting incidents.

You will assist in investigations, prepare written reports, monitor access, and support emergency procedures. A professional demeanor, clear communication, and ability to work AM/PM shifts are essential.