Loss Prevention Officer PM | Full-Time

Omni Hotels & Resorts; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a dedicated security team member to ensure the safety of guests and associates on property. This role involves patrolling, responding to house calls, and maintaining accurate incident records to support a secure, welcoming environment.

You'll participate in investigations, assist in emergencies, and uphold hotel policies with professionalism. A flexible schedule including days, evenings, overnights, weekends and holidays is required to cover peak times.

Qualifications

• Must be able to stand for extended periods and walk for up to 8 hours per shift.
• Ability to communicate effectively by telephone, email, radio and reporting.
• First Aid/CPR certification is preferred.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with safety, security and hotel operations.
• Initiate and follow up with investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees.
• Maintain accurate records while patrolling, including camera monitoring, shift activity log, codebook, and interactions.
• Monitor/distribute visitor and vendor access by distributing visitor badges.
• Escort and interact with special guests needing privacy when entering/exiting through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist hotel management in emergency situations by knowing all safety procedures and directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling the property.
• Maintain a professional attitude and appearance.

Skills

Stand for long hours

AM & PM shifts

Effective communication

Basic computer knowledge

Reach all areas quickly

First Aid/CPR certification preferred

Remain calm under pressure

Valid driver's license

Flexible schedule

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

This team member will ensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Loss Prevention.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guests or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain a professional attitude and appearance.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts
• Must be able to communicate effective by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have a valid driver's license with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.