Resort IT Systems Analyst - Onsite & Guest Connectivity

Catamount Ski Resort LLC; South Egremont (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Catamount Ski Resort LLC is seeking an IT Support / Systems Analyst to keep business systems reliable and help employees use technology effectively. You will analyze workflows, support applications and reporting, and deliver approved improvements while providing hands‑on workstation and guest connectivity support.

You will work with resort departments and vendors under the designated IT leader's priorities and Bear Den technology standards.

Qualifications

• Three or more years of relevant application support, systems analysis or combined IT support experience with independent troubleshooting and user support.
• A bachelor's degree is helpful but not required when equivalent skills are demonstrated.
• Ability to document requirements, investigate data discrepancies, test changes and explain technical issues clearly to employees and vendors.
• Working knowledge of Windows workstations, Microsoft 365 applications, basic networking and Wi‑Fi troubleshooting, and secure handling of user access and information.
• Experience with reporting tools and relational data. SQL, Microsoft Access, VBA and SAP Crystal Reports are preferred only if used in Catamount's confirmed environment; the designated IT leader will confirm which are essential before posting.
• Strong organization, service judgment and follow‑through; hospitality or resort systems experience is preferred.

Responsibilities

• Meet with departments to document business needs, current workflows, system issues and proposed improvements.
• Troubleshoot business applications and data issues; reproduce problems, identify causes and coordinate fixes with vendors.
• Test proposed changes with users, document results and obtain required approval before production release.
• Provide employee support for workstations, software, peripherals and connectivity.
• Assist with guest Wi‑Fi and approved connected devices in resort buildings and resort facilities, including energy‑management systems where installed.
• Maintain system instructions, support procedures, asset records and troubleshooting guides.
• Follow approved access, patching, data‑handling and security procedures; protect guest and employee information and escalate security incidents.
• Communicate service interruptions and recurring problems to the designated IT leader and affected departments.
• Follow resort safety and guest‑service expectations; perform related duties.

Skills

Windows

Microsoft 365

Networking

Wi‑Fi Troubleshooting

Security/Access Control

Documentation & Support Procedures

SQL

MS Access

VBA

SAP Crystal Reports (if environment)

Education

Bachelor's degree helpful

Tools

Virtual Machines

Azure/AWS basics

Job description

Catamount Ski Resort LLC is seeking an IT Support / Systems Analyst to keep business systems reliable and help employees use technology effectively. You will analyze workflows, support applications and reporting, and deliver approved improvements while providing hands‑on workstation and guest connectivity support.

You will work with resort departments and vendors under the designated IT leader's priorities and Bear Den technology standards.