Resort IT Systems Analyst: Apps, Connectivity & Support

Telluride Ski & Golf; South Egremont (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Catamount seeks an IT Support professional to keep resort business systems reliable and help employees use technology effectively. You will analyze workflows, support applications and reporting, and deliver approved improvements while providing hands-on workstation and guest connectivity support.

Onsite collaboration with resort departments and approved vendors under the IT leader's priorities, following Bear Den technology standards.

Qualifications

• Three+ years of IT support and troubleshooting.
• Ability to document requirements and explain issues clearly to employees and vendors.
• Experience with reporting tools and data handling.

Responsibilities

• Meet with departments to document business needs and proposed improvements.
• Troubleshoot applications and data issues; coordinate fixes with vendors.
• Test changes with users and document results; maintain rollback instructions.
• Provide employee support for workstations, software, peripherals and connectivity.
• Assist with guest Wi‑Fi and connected devices; coordinate with Facilities and vendors.
• Maintain system instructions, support procedures and troubleshooting guides.
• Follow security procedures and protect guest/employee information; escalate incidents.
• Communicate outages and recurring problems to IT leadership and departments.
• Follow safety and guest-service expectations.

Skills

IT support

Windows & 365

Wi‑Fi troubleshooting

Documentation

Vendor coordination

SQL reporting

Education

Bachelor’s degree preferred

Tools

SQL

MS Access

VBA

Crystal Reports

Job description

Catamount seeks an IT Support professional to keep resort business systems reliable and help employees use technology effectively. You will analyze workflows, support applications and reporting, and deliver approved improvements while providing hands-on workstation and guest connectivity support.

Onsite collaboration with resort departments and approved vendors under the IT leader's priorities, following Bear Den technology standards.