Resort IT Support Tech - Tier 2/3 (Year Round)

Alterra Mountain Company

Winhall (VT)

On-site

USD 33,000 - 45,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Employee pass

Season passes

IKON pass

Membership discounts

Childcare discounts

Retail discounts

Family tickets

Onsite clinic

401(k) match

Paid parental leave

Paid sick time

Job summary

Alterra Mountain Company is seeking an IT Support Specialist at Stratton Mountain Resort to handle tier 2/3 helpdesk tasks, troubleshoot hardware and software, and support day-to-day resort infrastructure. You will maintain documentation, assist with servers and VoIP, and deliver responsive service to staff and vendors.

The role emphasizes strong customer service, problem solving, and the ability to work under deadlines in a fast-paced environment. Compensation ranges hourly based on experience.

Qualifications

Experience with desktop operating systems including Microsoft Windows.
Valid driver's license required.
At least 1+ year in a resort campus environment.
Experience with VoIP and RFID gate tech is a plus.
Strong ability to troubleshoot and multi-task.

Responsibilities

Handle incoming help requests via phone and tickets.
Prioritize and schedule problems.
Document problem-solving process in FreshService ITSM.
Install and upgrade software; perform backups.
Train users and create knowledge base articles.
Assist with server and network equipment administration.

Skills

Troubleshooting

Customer service

Windows OS

VoIP

IT support

Driver's license

Education

Information Systems degree or related field

Tools

Microsoft Windows

Job description

The role emphasizes strong customer service, problem solving, and the ability to work under deadlines in a fast-paced environment. Compensation ranges hourly based on experience.

Get your free, confidential resume review.

or drag and drop your file here.