Resort IT Support Specialist – Tier 2/3 Tech

Alterra Mountain Company; Stratton (VT); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Employee pass

Season passes

Ikon pass

Discounts on golf & fitness

Childcare discounts

Retail & F&B discounts

Onsite medical clinic

401(k) with company match

Tuition plan

Paid parental leave

Paid time off

Job summary

Alterra Mountain Company is seeking an IT Support Specialist for Stratton Mountain Resort to support resort infrastructure, troubleshoot incidents, and manage tickets with a focus on reliable service for staff. You will work in a fast-paced environment, handle escalations, and collaborate with the IT team to maintain critical systems.

The role requires strong customer service, familiarity with Windows OS, VoIP, and networking basics, plus the ability to work within Stratton policies and safety

Qualifications

• High School diploma or equivalent required.
• Degree in Information Systems or related field preferred; 1+ year experience acceptable.
• 1+ year experience in installation/maintenance of electronic equipment several technologies.
• Experience with installation/configuration and repair of digital radios, phones or related devices is a plus.
• Knowledge of Microsoft OS and applications.

Responsibilities

• Handle end-user help requests courteously and document details.
• Prioritize and schedule problems; escalate when needed.
• Record problem-solving steps and outcomes in FreshService.
• Perform desktop fixes, software installs, backups, and config changes.
• Develop user guides and knowledge base articles.
• Collaborate with IT team to maintain systems and networks.

Skills

Technical troubleshooting

Customer service

Team collaboration

Communication skills

Education

High School diploma or equivalent

Information Systems degree desired

Tools

Windows OS

VoIP systems knowledge

Networking hardware

Job description

Alterra Mountain Company is seeking an IT Support Specialist for Stratton Mountain Resort to support resort infrastructure, troubleshoot incidents, and manage tickets with a focus on reliable service for staff. You will work in a fast-paced environment, handle escalations, and collaborate with the IT team to maintain critical systems.

The role requires strong customer service, familiarity with Windows OS, VoIP, and networking basics, plus the ability to work within Stratton policies and safety