Resort Housekeeping Lead – Elevate Guest Experience

Dollywood Parks & Resorts; Pigeon Forge (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Dollywood Parks & Resorts is seeking a Housekeeping Supervisor for Dollywood's DreamMore Resort & Spa in Pigeon Forge, TN. This full-time, year-round role ensures the cleanliness of guest rooms and public spaces, leading housekeeping staff and coordinating daily operations to deliver an exceptional guest experience.

The ideal candidate has at least 1 year of supervisory hospitality experience, a high school diploma or equivalent, and strong leadership, communication, and problem-solving skills.

Qualifications

• Must be at least 18 years of age.
• At least 1-year experience in hotel/hospitality supervisorial position.
• High school diploma required, or equivalent.
• A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing.
• Basic computer knowledge and usage preferred.
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening.

Responsibilities

• Assists Housekeeping Manager/Executive housekeeper to ensure that all housekeeping department hosts are completing assigned duties as required on a daily basis to provide the best possible guest experience
• Ensures all Room Inspectors are completing assigned tasks in a timely manner, assist as needed
• Motivates hosts through specific and individual praise, recognition and appreciation
• Through regular and consistent communications ensures all hosts understand the results expected to achieve
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained.
• Identifies and resolves quality problems
• Assists Housekeeping Manager/Executive Housekeeper in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
• Evaluates systems, analyze data, evaluate products and technology an establish quality control procedures
• Works with the Housekeeping Manager/Executive Housekeeper manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Ensures that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Conducts departmental and on-the-job training of housekeeping staff
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements
• Monitors cleaning supplies, keeps inventory of supplies and orders when necessary
• Performs special projects as needed
• Performs cleaning duties as needed in cases of emergency or staff shortages

Skills

Supervisory experience

Leadership

Communication

Guest service

Problem solving

Education

High school diploma or equivalent

Job description

Dollywood Parks & Resorts is seeking a Housekeeping Supervisor for Dollywood's DreamMore Resort & Spa in Pigeon Forge, TN. This full-time, year-round role ensures the cleanliness of guest rooms and public spaces, leading housekeeping staff and coordinating daily operations to deliver an exceptional guest experience.

The ideal candidate has at least 1 year of supervisory hospitality experience, a high school diploma or equivalent, and strong leadership, communication, and problem-solving skills.