Lead Laundry Attendant: Guest-Focused & Fast-Paced Resort

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

The Dollywood Company is seeking a Laundry Attendant Lead at Dollywood's DreamMore Resort & Spa in Pigeon Forge, TN. This full-time year-round role leads the laundry team, coordinates linen delivery and pickup, and ensures guests experience clean linens and smooth service.

Ideal candidates have a high school diploma and 6–12 months of laundry experience, pass background checks, and maintain professional appearance and teamwork in a fast-paced environment.

Qualifications

• Six to 12 months previous commercial laundry experience preferred.
• Must be able to pass background check and drug screen.
• Valid driver’s license and auto liability insurance where required.

Responsibilities

• Keeps Laundry Attendants and Drivers focused on work and maintains productivity.
• Operates washers, dryers, and folding machines safely.
• Loads/unloads machines; operates folders and other laundry equipment.
• Cleans machines and surrounding areas; maintains a clean work area.
• Supports laundry operations and alerts manager when equipment malfunctions.
• Lifts and moves linen carts; participates in monthly linen inventory.
• Maintains teamwork and flexibility with schedule.

Skills

Leadership

Communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Job description

Job Details

Posting Details

• • Posted on October 3, 2026

Locations

Showing 1 location Pigeon Forge, TN 37863, USA

• Rate : $18 USD per hour
• Resorts
• Full-Time
• Requisition #: LAUND010359

Description

The purpose of the Laundry Attendant Lead is to be responsible for assisting the Laundry Manager in leading and coordinating the cleaning and delivery/pickup process of hotel linens to ensure guests and hosts experience a clean hotel. This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions & Responsibilities

• Keeps Laundry Attendants and Drivers focused on work at hand and maintain productivity in the absence of the Laundry Manager
• Performs opening and or closing procedures, arm/disarm alarm system lock/unlock doors
• Safely operates commercial washers, dryers and folding machines
• Loads and unloads washing machines and dryers
• Operates the folders and other laundry equipment in accordance with the product specifications
• Cleans up machines and surrounding areas as necessary per shift
• Complies with attendance rules and be available to work on a regular basis
• Operates laundering equipment to ensure safe and thorough cleaning and pressing, keeping work area clean and safe
• Helps ensure laundry operations run smoothly by alerting the manager when equipment stops working properly
• Sorts out all linen that needs to be done, ensuring team is aware of productivity expectations and supplies are received by resorts in a timely manner
• Pushes and pulls linen carts that are full of linen
• Participates in monthly linen inventory to ensure accuracy of products and supplies
• Must be able to function in a team atmosphere, leading the team in a manner consistent with Company expectations
• Completes other duties as assigned

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent
• Six to 12 months previous commercial laundry experience preferred
• Must be able to successfully pass a background check and drug screen
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy

• Able to communicate effectively with Guests and Hosts using approved communication methods

• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility:Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors
• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectively using approved methods
• Able to meet the physical demands of the job
• Ability to sit, stand and walk; climb and descend indoor and outdoor stairs
• Ability to move, bend, stoop, kneel, reach, twist

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.