Resort Hospitality Associate

Seasons at Sandpoint; Sandpoint (ID); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Seasons at Sandpoint is hiring a full-time Resort Hospitality Associate to support the front office and clubhouse on nine acres of lakeshore. The role focuses on delivering exceptional owner and guest experiences through administrative and concierge services.

Responsibilities include opening/closing the front office, managing emails, and providing information to Owners and Guests while escalating issues when needed. Requires excellent communication, attention to detail, and a positive attitude.

Qualifications

• Positive attitude and customer-service mindset.
• Strong computer skills including Outlook and Excel.
• Experience in front office or guest services is a plus.

Responsibilities

• Open, operate and close the front office area.
• Maintain email during shift and respond to messages promptly.
• Provide information to Owners and Guests; escalate issues as needed.
• Audit and log items/inventories for Owner/Guest experience.
• Serve as primary point of contact for Owners and Guests as needed.
• Communicate effectively with staff, Owners, Guests and contacts by phone, in person or email.

Skills

Front office operations

Customer service

Effective communication

Tools

Microsoft Outlook

Excel

Office 365

Job description

Seasons at Sandpoint is hiring a full time (30-35 hours per week) Resort Hospitality Associate to help support the beautiful resort on nine acres of lakeshore.

The primary purpose of this position focuses on providing exceptional owner and guest experience through operating the front office and club house. This includes administrative and concierge services. Must have positive attitude.

• Responsible for opening, operating and closing the front office area.
• Maintain email account during shift to ensure messages are addressed and responded to on a timely basis.
• Must have excellent computer skills including Microsoft Outlook, Excel, Office 365, Etc.
• Provide necessary information to Owners and Guests and respond to concerns. Escalate issues as needed to through the appropriate channels.
• Will be responsible to audit and/or log items and invents as deemed pertinent to the overall Owner and Guest experience.
• Will function as the primary point of contact for all Owners and Guests as needed.
• Ability to establish and maintain effective and courteous relationships and effectively communicate with other employees and departments, owners, guests and other business contacts over the phone, in-person and through email.

This position is a very visible position. The person having this position must possess good communication skills, be detail oriented, organized, have the ability to resolve conflict and have a thorough understanding of Association/Ownership policies, procedures, rules and regulations and expectations.

• Full time – 30-35 hours per week.
• Excellent benefits packaging including paid time off, medical, dental, vision, life insurance.
• Must be available weekends, weekdays and holidays.