Resort Front Office & Guest Experience Lead

ADP, Inc.; Sandpoint (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Excellent benefits package including 0

Job summary

Seasons at Sandpoint, a lakeside resort, is hiring a full-time Resort Hospitality Associate (30-35 hours per week) to support front office and clubhouse operations, delivering exceptional owner and guest experiences. You will handle administrative tasks, respond to inquiries, and maintain electronic communications.

Weekend, weekday, and holiday availability required. The role emphasizes service excellence, attention to detail, and upholding association policies.

Qualifications

• Excellent computer skills including Microsoft Outlook, Excel, Office 365.
• Must have positive attitude.
• Good communication skills, detail oriented and organized.

Responsibilities

• Open, operate and close the front office area.
• Maintain email during shift and respond to messages promptly.
• Audit and log items related to Owner/Guest experience.
• Serve as primary point of contact for Owners and Guests via phone, in person, and email.
• Escalate issues to the appropriate channels when needed.
• Communicate effectively with employees and departments across the organization.

Skills

Microsoft Outlook

Excel

Office 365

Communication skills

Attention to detail

Organizational skills

Tools

Outlook

Job description

Seasons at Sandpoint, a lakeside resort, is hiring a full-time Resort Hospitality Associate (30-35 hours per week) to support front office and clubhouse operations, delivering exceptional owner and guest experiences. You will handle administrative tasks, respond to inquiries, and maintain electronic communications.

Weekend, weekday, and holiday availability required. The role emphasizes service excellence, attention to detail, and upholding association policies.