Resort Hospitality Associate

ADP, Inc.; Sandpoint (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Excellent benefits package including 0

Job summary

Seasons at Sandpoint, a lakeside resort, is hiring a full-time Resort Hospitality Associate (30-35 hours per week) to support front office and clubhouse operations, delivering exceptional owner and guest experiences. You will handle administrative tasks, respond to inquiries, and maintain electronic communications.

Weekend, weekday, and holiday availability required. The role emphasizes service excellence, attention to detail, and upholding association policies.

Qualifications

• Excellent computer skills including Microsoft Outlook, Excel, Office 365.
• Must have positive attitude.
• Good communication skills, detail oriented and organized.

Responsibilities

• Open, operate and close the front office area.
• Maintain email during shift and respond to messages promptly.
• Audit and log items related to Owner/Guest experience.
• Serve as primary point of contact for Owners and Guests via phone, in person, and email.
• Escalate issues to the appropriate channels when needed.
• Communicate effectively with employees and departments across the organization.

Skills

Microsoft Outlook

Excel

Office 365

Communication skills

Attention to detail

Organizational skills

Tools

Outlook

Job description

Seasons at Sandpoint is hiring a full time (30-35 hours per week) Resort Hospitality Associate to help support the beautiful resort on nine acres of lakeshore.

The primary purpose of this position focuses on providing exceptional owner and guest experience through operating the front office and club house. This includes administrative and concierge services. Must have positive attitude.

• Responsible for opening, operating and closing the front office area.
• Maintain email account during shift to ensure messages are addressed and responded to on a timely basis.
• Must have excellent computer skills including Microsoft Outlook, Excel, Office 365, Etc.
• Provide necessary information to Owners and Guests and respond to concerns. Escalate issues as needed to through the appropriate channels.
• Will be responsible to audit and/or log items and invents as deemed pertinent to the overall Owner and Guest experience.
• Will function as the primary point of contact for all Owners and Guests as needed.
• Ability to establish and maintain effective and courteous relationships and effectively communicate with other employees and departments, owners, guests and other business contacts over the phone, in-person and through email.

This position is a very visible position. The person having this position must possess good communication skills, be detail oriented, organized, have the ability to resolve conflict and have a thorough understanding of Association/Ownership policies, procedures, rules and regulations and expectations.

• Full time – 30-35 hours per week.
• Excellent benefits packaging including paid time off, medical, dental, vision, life insurance.
• Must be available weekends, weekdays and holidays.