Resort Guest Services Operator: Call & Concierge

westgate resorts; Kissimmee (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, Vis

Paid time off

401(k) with company match

Daily pay

Scholarship program

Family-focused benefits

Wellness programs

Tuition assistance

Flexible spending accounts

Employee assistance program

Job summary

Westgate Vacation Villas & Town Center Resort in Kissimmee, FL is seeking a Resort Services Operator to meet and exceed departmental standards. You will handle inbound and internal calls, provide wake-up calls, log messages, and share information with coworkers while consulting desktop software to support call volume at each location.

Strong English communication skills and the ability to read, write, and speak fluently are essential.

Qualifications

• Excellent communication skills and ability to read, write, and speak English fluently.
• 2 years of relevant telephone experience in customer service.
• Able to work weekends and holidays.
• Able to work PM shift (e.g., 3-11pm).
• Hospitality experience preferred.

Responsibilities

• Greet, screen, and route calls following standardized protocols.
• Provide wake-up calls and log messages for guests.
• Respond to guest inquiries with accurate information.
• Produce reports on call details by department, extension, group, or location.
• Maintain automated systems and manual processes for call delivery.

Skills

Communication skills

Phone handling

English fluency

Tools

Desktop software

Job description

Westgate Vacation Villas & Town Center Resort in Kissimmee, FL is seeking a Resort Services Operator to meet and exceed departmental standards. You will handle inbound and internal calls, provide wake-up calls, log messages, and share information with coworkers while consulting desktop software to support call volume at each location.

Strong English communication skills and the ability to read, write, and speak fluently are essential.