Resort Guest Services Agent - Info & Check-ins

Big Sky Resort; Big Sky (MT); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Free ski pass

Discounted lodging

Food & beverage discounts

Retail discounts

Wellness days

Job summary

Big Sky Resort is seeking an At Your Service Representative for the Village Center front desk to assist guests with inquiries, check-ins and check-outs. You will provide accurate information about the mountain, dining, lodging and transportation and work closely with multiple departments.

Ideal candidates have strong communication skills, hospitality experience, and the ability to multitask under pressure. This is a full-time seasonal position with benefits and staff perks offered.

Qualifications

• High School Diploma or equivalent.
• Hospitality experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Provide accurate information regarding mountain, activities, dining options, hours, lodging, transportation and directions.
• Maintain knowledge of property management system and other departments’ duties.
• Greet guests warmly and professionally; handle inquiries and resolve issues.
• Balance cash at start and end of each shift; operate office equipment and communication devices.
• Work 8-hour shifts, sitting or standing; demonstrate integrity and discretion with guest information.
• Collaborate with team to create a positive, productive, and service-minded environment.
• Report to Manager on Duty in a timely manner to escalate issues when needed.
• Adhere to Big Sky Resort and Boyne, USA policies and procedures.

Skills

Excellent communication

Customer service

Team player

Attention to detail

Microsoft Office

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

CRM software

Job description

Big Sky Resort is seeking an At Your Service Representative for the Village Center front desk to assist guests with inquiries, check-ins and check-outs. You will provide accurate information about the mountain, dining, lodging and transportation and work closely with multiple departments.

Ideal candidates have strong communication skills, hospitality experience, and the ability to multitask under pressure. This is a full-time seasonal position with benefits and staff perks offered.