Guest Services & Information Desk Agent

Sugarloaf Mountain Corporation; Big Sky (MT); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

FREE Ski Pass for you, your spouse and

dependents

FREE passes for spouse and dependents

Discounted passes for friends and

family

Steep discounts on Lodging rates

25%-50% off Food and Beverage

30% off Retail at all outlets

Wellness Days and PTO Accrual

Job summary

Big Sky Resort is seeking At Your Service Representatives to manage the VC desk, assist guests with check-ins and check-outs, and provide detailed information about the mountain and services.

You will work in a fast-paced environment requiring excellent communication, multitasking, and strong attention to detail. Training will be provided with the Front Desk team as you support multiple departments.

Qualifications

• High School Diploma or equivalent required.
• Hospitality experience preferred.
• Proficient in Microsoft Office and other computer applications.
• Excellent communication skills.
• Work well under pressure.
• Positive attitude.

Responsibilities

• Provide accurate information regarding the mountain, activities, dining options, hours of operations, lodging, transportation, office equipment, and driving directions.
• Have a good working knowledge of our property management system and job duties of other departments.
• Strong written and verbal communication skills are required.
• Excellent organizational skills to manage lost and found. Must be able to track and organize lost items to ensure quick returns to employees and guests.
• Must be tech savvy to operate computers, copier, fax machine, phone, and radio.
• Must have a willingness to help others.
• Be able to handle money and accurately balance the bank at the beginning and end of each shift.
• Work 8 hours shifts sitting or standing for long period of time.
• Greet guests in a warm, welcoming, and professional manner.
• Work with integrity, discretion and attention to detail to protect private information.
• Conduct phone conversations in a friendly and professional manner.
• Contribute to creating and maintaining a culture of positivity, productivity, and professionalism.
• Take action to quickly and creatively solve guest problems within appropriate scope.
• Communicate professionally in detail with Manager on Duty when needed in a timely manner.
• Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Skills

Excellent communication skills

Work well under pressure

Positive attitude

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Big Sky Resort is seeking At Your Service Representatives to manage the VC desk, assist guests with check-ins and check-outs, and provide detailed information about the mountain and services.

You will work in a fast-paced environment requiring excellent communication, multitasking, and strong attention to detail. Training will be provided with the Front Desk team as you support multiple departments.