Resort Guest Experience Specialist

Paycom - ATS; Midway (UT); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Zermatt Resort & Spa in Midway, UT seeks a Guest Services Representative to deliver exceptional hospitality at the front desk. You will welcome guests, handle reservations, check-ins, and inquiries, and support resort activities to ensure memorable stays.

The role emphasizes top-tier customer service, clear communication, efficient organization, and the ability to multitask in a dynamic resort setting, including evenings and weekends. Equal opportunity employer.

Qualifications

• 1 year of customer service experience preferred.
• Previous hotel, resort, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Valid driver's license required.
• Flexible schedule with availability for weekends, holidays, and varying shifts.

Responsibilities

• Welcome guests and provide a positive first impression of the resort.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Manage reservations, guest inquiries, and special requests.
• Provide information regarding resort amenities, activities, and local attractions.
• Address guest concerns and resolve issues with professionalism and excellent customer service.
• Assist with bell services, resort activities, and shuttle transportation as needed.
• Maintain a clean, organized, and professional front desk environment.
• Uphold resort service standards and policies at all times.

Skills

Customer service

Hospitality experience

Communication

Organization

Multitasking

Driver's license

Flexible schedule

Job description

Zermatt Resort & Spa in Midway, UT seeks a Guest Services Representative to deliver exceptional hospitality at the front desk. You will welcome guests, handle reservations, check-ins, and inquiries, and support resort activities to ensure memorable stays.

The role emphasizes top-tier customer service, clear communication, efficient organization, and the ability to multitask in a dynamic resort setting, including evenings and weekends. Equal opportunity employer.