Spa Supervisor

Paycom - ATS; Midway (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Recognition programs

Team events

Career growth

Mountain resort environment

Referral bonus

Benefits package

Job summary

Zermatt Resort & Spa in Midway, UT is seeking an experienced Spa Supervisor to lead our luxury spa and wellness operations. You will manage a team of therapists, coordinators, and wellness staff while ensuring the highest guest service standards.

The ideal candidate brings hospitality expertise, a passion for wellness, and a track record of driving revenue and guest satisfaction. You will develop standards, respond to feedback, and collaborate with resort leadership to promote spa services and

Qualifications

• 1-3+ years of spa management, wellness leadership, or luxury hospitality experience.
• Experience managing massage therapists, estheticians, spa coordinators, and wellness staff.
• Knowledge of spa operations, wellness services, retail sales, and luxury guest service standards.
• Ability to multitask and lead effectively in a fast-paced resort environment.
• Experience with spa booking systems, scheduling software, and Microsoft Office preferred.
• Professional, positive, and guest-focused attitude.

Responsibilities

• Lead and oversee daily spa and wellness operations.
• Supervise, mentor, schedule, and support massage therapists, estheticians, spa coordinators, and wellness staff.
• Ensure exceptional guest experiences and maintain luxury service standards.
• Develop and implement spa service standards, operational procedures, and wellness programming.
• Respond promptly and professionally to guest feedback, concerns, and service recovery opportunities.
• Monitor spa revenue, productivity, payroll, and departmental budgets.
• Collaborate with resort leadership, sales, and marketing teams to promote spa services, packages, and special events.
• Recruit, train, coach, and retain high-performing spa professionals.
• Ensure compliance with health, sanitation, safety, and licensing regulations.
• Manage spa inventory, retail product offerings, and vendor relationships.
• Analyze guest feedback, market trends, and operational performance to improve profitability and guest satisfaction.
• Develop and maintain positive working relationships with team members and resort departments.
• Follow all resort policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Spa management

Wellness leadership

Luxury hospitality

Team leadership

Guest service standards

Multitasking

Sales & marketing collaboration

Professional attitude

Tools

Spa booking systems

Scheduling software

Microsoft Office

Job description

Job Details

Job Location: MIDWAY, UT 84049, Spa Supervisor

Job Summary

Zermatt Resort & Spa is seeking an experienced, hospitality-driven Spa Supervisor to lead our luxury spa and wellness operations. As a key member of the spa team, you will be responsible for creating exceptional wellness experiences for our guests while overseeing the daily operations of the spa. This role leads a team of massage therapists, estheticians, spa coordinators, and wellness professionals, ensuring the highest standards of guest service, team engagement, and operational excellence. The ideal candidate is passionate about luxury hospitality, wellness, and creating memorable guest experiences while driving departmental performance and revenue growth.

Resort Benefits

• Employee discounts on resort amenities, dining, and retail outlets
• Associate recognition and reward programs
• Department celebrations and team member events
• Career growth and development opportunities
• Beautiful mountain resort work environment
• Employee referral bonus program
• Health, dental, vision, and other benefits for eligible associates

Core Work Activities

• Lead and oversee all daily spa and wellness operations
• Supervise, mentor, schedule, and support massage therapists, estheticians, spa coordinators, and wellness staff
• Ensure exceptional guest experiences and maintain luxury service standards
• Develop and implement spa service standards, operational procedures, and wellness programming
• Respond promptly and professionally to guest feedback, concerns, and service recovery opportunities
• Monitor spa revenue, productivity, retail sales, payroll, and departmental budgets
• Collaborate with resort leadership, sales, and marketing teams to promote spa services, packages, and special events
• Recruit, train, coach, and retain high-performing spa professionals
• Ensure compliance with health, sanitation, safety, and licensing regulations
• Manage spa inventory, retail product offerings, and vendor relationships
• Analyze guest feedback, market trends, and operational performance to improve profitability and guest satisfaction
• Develop and maintain positive working relationships with team members and resort departments
• Follow all resort policies, procedures, and service standards
• Perform other duties as assigned

Qualifications

• 1-3+ years of spa management, wellness leadership, or luxury hospitality experience
• Experience managing massage therapists, estheticians, spa coordinators, and wellness staff
• Knowledge of spa operations, wellness services, retail sales, and luxury guest service standards
• Ability to multitask and lead effectively in a fast-paced resort environment
• Experience with spa booking systems, scheduling software, and Microsoft Office preferred
• Professional, positive, and guest-focused attitude

Additional Requirements

• Available to work a flexible schedule including evenings, weekends, and holidays
• Ability to stand, walk, and remain active for extended periods
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance
• Reliable attendance and punctuality required

Equal Opportunity Employer

Zermatt Resort & Spa is an Equal Opportunity Employer committed to hiring a diverse workforce and fostering an inclusive workplace culture.