Luxury Spa Leader — Elevate Guest Experience & Team

Paycom - ATS

Midway (UT)

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Employee discounts

Recognition programs

Team events

Career growth

Mountain resort environment

Referral bonus

Benefits package

Job summary

Zermatt Resort & Spa in Midway, UT is seeking an experienced Spa Supervisor to lead our luxury spa and wellness operations. You will manage a team of therapists, coordinators, and wellness staff while ensuring the highest guest service standards.

The ideal candidate brings hospitality expertise, a passion for wellness, and a track record of driving revenue and guest satisfaction. You will develop standards, respond to feedback, and collaborate with resort leadership to promote spa services and

Qualifications

1-3+ years of spa management, wellness leadership, or luxury hospitality experience.
Experience managing massage therapists, estheticians, spa coordinators, and wellness staff.
Knowledge of spa operations, wellness services, retail sales, and luxury guest service standards.
Ability to multitask and lead effectively in a fast-paced resort environment.
Experience with spa booking systems, scheduling software, and Microsoft Office preferred.
Professional, positive, and guest-focused attitude.

Responsibilities

Lead and oversee daily spa and wellness operations.
Supervise, mentor, schedule, and support massage therapists, estheticians, spa coordinators, and wellness staff.
Ensure exceptional guest experiences and maintain luxury service standards.
Develop and implement spa service standards, operational procedures, and wellness programming.
Respond promptly and professionally to guest feedback, concerns, and service recovery opportunities.
Monitor spa revenue, productivity, payroll, and departmental budgets.
Collaborate with resort leadership, sales, and marketing teams to promote spa services, packages, and special events.
Recruit, train, coach, and retain high-performing spa professionals.
Ensure compliance with health, sanitation, safety, and licensing regulations.
Manage spa inventory, retail product offerings, and vendor relationships.
Analyze guest feedback, market trends, and operational performance to improve profitability and guest satisfaction.
Develop and maintain positive working relationships with team members and resort departments.
Follow all resort policies, procedures, and service standards.
Perform other duties as assigned.