Resort Guest Experience Specialist

Travel + Leisure Co.; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Wish day paid time to volunteer

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Las Vegas to warmly welcome guests, assist with registration, issue keys, and provide information about the resort and attractions. You will quote room rates, confirm reservations, and handle cash and card transactions with accuracy.

You will respond quickly to guest inquiries, balance receipts, and ensure folios reflect correct charges. This role supports a fast-paced hospitality environment with a strong emphasis on guest

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Excellent communication

Cash handling

Multitasking

Attention to detail

Problem solving

English proficiency

Basic computer skills

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Las Vegas to warmly welcome guests, assist with registration, issue keys, and provide information about the resort and attractions. You will quote room rates, confirm reservations, and handle cash and card transactions with accuracy.

You will respond quickly to guest inquiries, balance receipts, and ensure folios reflect correct charges. This role supports a fast-paced hospitality environment with a strong emphasis on guest