Resort Guest Experience Concierge

Bear Valley; California, Northern (MO, KY); Hybrid; USD 26,000 - 38,000; Part time

Job summary

Bear Valley Resort is seeking a Resort Ambassador to warmly welcome guests at entry points, assess their needs and guide them to the right service area.

The role requires excellent communication, a positive attitude, and the ability to navigate busy lodge spaces. You’ll coordinate with multiple departments to ensure accurate information and a smooth guest experience.

This on-site, part-time position offers opportunities to learn about the resort and contribute to memorable guest visits.

Qualifications

• Experience in a customer service role.
• Ability to communicate clearly with guests and colleagues.
• Positive, flexible and enthusiastic attitude.
• Strong listening skills and professional demeanor.
• Ability to stand and walk for long periods in a busy environment.
• Familiarity with Bear Valley region is preferred.

Responsibilities

• Greet guests as they enter the resort area (primarily Lower Breezeway) in a friendly and welcoming manner
• Determine guest needs through open questions and direct them to the appropriate counter or area for prompt service
• Effectively communicate with guests about resort services and conditions of the day, including any special events
• Obtain guest feedback and share with relevant departments for follow-up
• Direct guests to resources for information about resort services, including website and app
• Communicate with Marketing, Rentals, Guest Services, Lesson Desk and other departments to ensure accurate information
• Manage lines and flow of guests through shared lodge spaces
• Other duties as assigned

Skills

Customer service experience

Excellent communication

Positive attitude

Professional demeanor

Stamina for standing/walking

Familiar with Bear Valley

Job description

Bear Valley Resort is seeking a Resort Ambassador to warmly welcome guests at entry points, assess their needs and guide them to the right service area.

The role requires excellent communication, a positive attitude, and the ability to navigate busy lodge spaces. You’ll coordinate with multiple departments to ensure accurate information and a smooth guest experience.

This on-site, part-time position offers opportunities to learn about the resort and contribute to memorable guest visits.