Ski Resort Lesson Sales & Guest Experience

Bear Valley Mountain Resort LLC; Bear Valley (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Housing options

Employee shuttle

Job summary

Bear Valley Mountain Resort LLC seeks a Guest Services/Reservations team member to oversee the lesson reservation desk and guest experience. You will handle phone, email, and on-site check-ins, selling same-day lessons, rentals, and tickets while greeting guests with a helpful attitude.

Full and part-time roles are available. You will work closely with Marketing, Rentals, and Guest Services to ensure a smooth guest journey from inquiry to checkout, with a focus on exceeding customer expectations

Qualifications

• Experience in customer service/sales/reservations.
• Ability to provide quality customer service and interact with guests on a professional level.
• Proficiency with Axess and Sumo point of sale systems.
• Proficiency with Microsoft applications, website navigation and CRM tools.
• Ability to maintain a positive, friendly and helpful attitude in all situations.
• Excellent communication and listening skills.
• Proven ability to work with a minimum of supervision and take initiative to address problems.

Responsibilities

• Create opportunities to invite new guests to join a ski and/or snowboard lesson.
• Effectively communicate with guests about product types, prices, offers.
• Provide timely and accurate information about products and prepare guests for their visit.
• Provide pre- and post-sales support through phone calls and email.
• Coordinate materials for new guests to prepare their first visit.
• Assist guests with inquiries, directions and other resort information.
• Respond to guest inquiries via phone and email promptly and professionally.
• Manage the Lesson Desk email and phones.
• Assist guests with e-Store purchases and take required updates.
• Check-in lesson guests onsite and assist with rentals/tickets as needed.
• Close sales at POS registers at day end following Accounting practices.
• Collaborate with Marketing, Rentals, Guest Services and other departments.

Skills

Customer service

Sales/reservations

Communication

POS systems knowledge

CRM tools

Microsoft Office

Tools

Axess POS

Sumo POS

CRM tools

Microsoft Office

Job description

Bear Valley Mountain Resort LLC seeks a Guest Services/Reservations team member to oversee the lesson reservation desk and guest experience. You will handle phone, email, and on-site check-ins, selling same-day lessons, rentals, and tickets while greeting guests with a helpful attitude.

Full and part-time roles are available. You will work closely with Marketing, Rentals, and Guest Services to ensure a smooth guest journey from inquiry to checkout, with a focus on exceeding customer expectations