Front Desk Supervisor — Luxury Resort Lead

Four Seasons Hotels Ltd; Kailua (HI); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access

Holiday, Vacation & Sick pay

401K match

Uniform provided

Free employee meals

complimentary stays

Training & development

Employee recognition

Job summary

Four Seasons Resort Hualālai seeks a Front Desk Supervisor who will champion guest services excellence and lead the Front Desk team with enthusiasm. The role requires strong knowledge of the resort, a focus on hospitality, and adherence to the Golden Rule in every guest interaction.

Work authorization in the United States is required. Responsibilities include overseeing daily Front Desk operations, coordinating with other departments, and ensuring accurate room charges and guest communication.

Qualifications

• Three to twelve months of Reservations and/or Front Office experience required.
• Opera experience preferred.
• Legal work authorization in United States required.
• Ability to read and work with computer systems.

Responsibilities

• Run daily Front Desk reports and coordinate with departments.
• Check guests in efficiently, assign rooms and rates, assist with luggage.
• Oversee Front Desk operations and respond to guest requests during shifts.
• Upsell guest rooms based on availability to maximize revenue.
• Maintain balanced cash drawer and reconcile transactions at shift end.
• Handle guest interactions with hospitality and professionalism.

Skills

Front Office

Reservations

Customer Service

Opera PMS

US Work Authorization

Tools

Opera PMS

Job description

Four Seasons Resort Hualālai seeks a Front Desk Supervisor who will champion guest services excellence and lead the Front Desk team with enthusiasm. The role requires strong knowledge of the resort, a focus on hospitality, and adherence to the Golden Rule in every guest interaction.

Work authorization in the United States is required. Responsibilities include overseeing daily Front Desk operations, coordinating with other departments, and ensuring accurate room charges and guest communication.