Guest Services Manager — Luxury Resort Leader

Four Seasons Hotels Limited; Kailua (HI); On-site; USD 72,000 - 79,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access

Holiday pay

Vacation pay

Sick pay

Company 401K match

Uniform laundering

Employee meals

Free stays at Four Seasons Worldwide

Training and development

Recognition programs

Job summary

Four Seasons Hotels Limited in Hawaii is seeking a Guest Services Assistant Manager for the Four Seasons Resort Hualalai. You will lead the Guest Services team to deliver exceptional hospitality and coordinate guests from arrival to departure with a wide range of guest interactions.

The role emphasizes staff supervision, training, scheduling, and ensuring the highest standards of service, safety, and guest satisfaction in a luxury resort setting.

Qualifications

• Strong Customer Service skills.
• Ability to read and work with computer systems.
• Proficient knowledge of Microsoft Word, Excel and 10-key by touch.
• Valid Driver’s License.

Responsibilities

• Supervise, train, and motivate employees to thoroughly understand all of their duties and responsibilities.
• Directs all activities in Guest Services to ensure communications and follow-up on guest requests or special requirements.
• Interviews, trains and schedules the staff; conducts Performance Evaluations.
• Resolves guest complaints and handles all guest interactions with hospitality and professionalism.
• Coordinates arrivals and departure requirements and monitors Special Attention Guests, Return Guests, and groups.
• Ensures safety, security, satisfaction and wellbeing of hotel guests and employees.

Skills

Customer service

Tools

Microsoft Word

Excel

10-key by touch

Job description

Four Seasons Hotels Limited in Hawaii is seeking a Guest Services Assistant Manager for the Four Seasons Resort Hualalai. You will lead the Guest Services team to deliver exceptional hospitality and coordinate guests from arrival to departure with a wide range of guest interactions.

The role emphasizes staff supervision, training, scheduling, and ensuring the highest standards of service, safety, and guest satisfaction in a luxury resort setting.