Guest Experience Lead — Resort Front Desk

Roberts Resorts & Communities; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Voluntary coverages

PTO and holidays

401(k) with match

Complimentary stay

Job summary

Roberts Resorts & Communities is seeking a Front Desk Associate to deliver outstanding guest service at our bustling property. You will check guests in and out, manage reservations, and handle inquiries with a friendly, professional approach.

The role requires strong communication, multitasking, and computer skills, with a focus on accuracy and confidentiality in a fast-paced resort environment. This full-time position offers a comprehensive benefits package and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or front desk is preferred but not required.
• Proficiency with computer systems including property management software and Microsoft Office.

Responsibilities

• Build positive relationships with guests, residents, prospective residents, and vendors.
• Manage check-ins, check-outs, and reservations.
• Handle inquiries via phone and online chat.
• Report feedback to General Manager for timely resolution.
• Process payments and collect rents using Rent Manager and Camp Spot.
• Coordinate with maintenance to address guest concerns.
• Maintain organized resort files and communications.
• Monitor office supplies and mail distribution.
• Maintain confidentiality of sensitive information.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem-solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma or equivalent

Tools

PMS software

MS Office

Job description

Roberts Resorts & Communities is seeking a Front Desk Associate to deliver outstanding guest service at our bustling property. You will check guests in and out, manage reservations, and handle inquiries with a friendly, professional approach.

The role requires strong communication, multitasking, and computer skills, with a focus on accuracy and confidentiality in a fast-paced resort environment. This full-time position offers a comprehensive benefits package and growth opportunities.