Resort Front Desk & VIP Guest Services

The St Joe Company; Rosemary Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

The St. Joe Company is seeking a Front Desk Agent for The Pearl Hotel in Rosemary Beach, FL. The role involves checking guests in and out, greeting visitors, answering questions, and recommending activities to ensure an enjoyable stay.

You will handle phones and emails, process payments, maintain guest records, and upsell services when appropriate. The ideal candidate has strong communication skills, hospitality experience, and a friendly, professional demeanor, with a focus on guest

Qualifications

• Basic reading and writing skills to communicate with guests.
• English literacy (reading and writing) preferred.
• Experience in customer service or hospitality preferred.

Responsibilities

• Check guests in and out and register them.
• Answer phones and respond to emails professionally.
• Provide information on rooms, rates and amenities.
• Upsell facilities and services when appropriate.
• Coordinate with housekeeping to ensure rooms are ready.
• Maintain accurate guest records.

Skills

Customer service

Hospitality experience

Communication skills

MS Office

Education

Basic reading/writing skills

Tools

Resort check-in software

Job description

The St. Joe Company is seeking a Front Desk Agent for The Pearl Hotel in Rosemary Beach, FL. The role involves checking guests in and out, greeting visitors, answering questions, and recommending activities to ensure an enjoyable stay.

You will handle phones and emails, process payments, maintain guest records, and upsell services when appropriate. The ideal candidate has strong communication skills, hospitality experience, and a friendly, professional demeanor, with a focus on guest