Bellperson (Full-Time) at The Pearl Hotel

The St Joe Company; Rosemary Beach (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

The Pearl Hotel in Rosemary Beach, FL, is seeking a Bell Person to warmly welcome guests and escort them to their accommodations, ensuring a comfortable stay aligned with Forbes Standards of Excellence.

You will assist with luggage, parking, and guest requests, while coordinating with front desk, housekeeping, and beach services to maintain seamless service and a pristine lobby area.

Qualifications

• Must read and understand basic English and communicate with guests.
• Experience as a bell person preferred.
• Valid driver’s license preferred.

Responsibilities

• Greet guests warmly on arrival and make a strong first impression.
• Escort guests to accommodations and assist with luggage.
• Assist guests with needs, questions, or special requests.
• Assist guests with parking as needed.
• Support front desk with check-ins/check-outs and guest inquiries.
• Maintain lobby, bell closet and work areas clean and presentable.
• Other duties as assigned.

Skills

Guest service

Active listening

Discretion

Attention to detail

Communication

Handheld tablet

Education

Basic English literacy

Valid driver's license

Previous bell person experience

Tools

Handheld tablet

Job description

Job Details: Job Location: The Pearl Hotel - Rosemary Beach, FL, Position Type: Full Time, Salary Range: Undisclosed,

Job Summary

The role of bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Forbes Standards of Excellence.

Primary Responsibilities & Essential Functions

• Greet all guest warmly upon arrival and provide a welcoming first impression
• Unload, transport, and load guest luggage upon arrival and departure
• Assist guests with any needs, questions, or special requests
• Assist guests with parking as needed
• Answer guest and internal phone calls courteously and efficiently
• Be aware of daily hotel activities, group and VIP arrivals
• Assist front desk staff with check-ins, check-outs, and guest inquires
• Assist housekeeping, beach service and other departments as needed
• Assist with any other reasonable request from management or guests
• Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable
• All other duties as assigned

Qualifications:

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Valid driver’s license (preferred)
• Previous experience as a bell person preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Active Listener; ability to listen intently to guests while providing service
• Ability to interact with guests in a pleasant friendly way
• Knowledge of guest service operations
• Ability to identify and resolve issues related to position independently
• Ability to implement operations to achieve service excellence
• Ability to work and lead in a diverse service setting
• Ability to work and operate a handheld tablet

Physical Demands

• Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles
• Frequent walking, standing, bending, stooping, and reaching
• Ability to push and pull carts, luggage trolleys, and other equipment safely
• Must be able to lift up to 50lbs

Working Conditions

• Indoor and outdoor environment
• Possible exposure to extreme heat or cold depending on season
• Direct communication with guests at the front desk

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.