Front Desk Agent at The Pearl Hotel

The St Joe Company; Rosemary Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

The St. Joe Company is seeking a Front Desk Agent for The Pearl Hotel in Rosemary Beach, FL. The role involves checking guests in and out, greeting visitors, answering questions, and recommending activities to ensure an enjoyable stay.

You will handle phones and emails, process payments, maintain guest records, and upsell services when appropriate. The ideal candidate has strong communication skills, hospitality experience, and a friendly, professional demeanor, with a focus on guest

Qualifications

• Basic reading and writing skills to communicate with guests.
• English literacy (reading and writing) preferred.
• Experience in customer service or hospitality preferred.

Responsibilities

• Check guests in and out and register them.
• Answer phones and respond to emails professionally.
• Provide information on rooms, rates and amenities.
• Upsell facilities and services when appropriate.
• Coordinate with housekeeping to ensure rooms are ready.
• Maintain accurate guest records.

Skills

Customer service

Hospitality experience

Communication skills

MS Office

Education

Basic reading/writing skills

Tools

Resort check-in software

Job description

Job Details: Job Location: The Pearl Hotel - Rosemary Beach, FL 32461, Position Type: Full Time,

Job Summary

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Primary Responsibilities & Essential Functions

• Registers guest and accommodates requests whenever possible
• Handles both check-in and check-out process
• Takes payment and resolves billing issues
• Post changes to appropriate guest accounts
• Maintain accurate records of guests that have checked in and out
• Answer phones and respond to emails in a professional and friendly manner
• Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities
• Anticipate and address guests needs, resolving problems and complaints
• Make recommendations for activities and restaurants
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
• Upsell additional facilities and services, when appropriate
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Store any luggage guests have and arrange transportation as needed
• Maintain a clean and tidy front desk area
• All other duties as assigned

Qualifications

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read write, speak, and communicate in basic English preferred
• Previous customer experience preferred
• Previous hospitality experience preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Strong communication skills; able to communicate clearly and professionally
• Ability to operate Microsoft Office applications effectively
• Familiarity with resort check in software
• Knowledge of the surrounding areas and attractions
• Ability to build and maintain professional relationships with local service providers
• Ability to resolve guest issues promptly, professionally, and friendly manner

Physical Demands

• Ability to stand and move throughout front office and lobby while continuously performing essential job functions
• Ability to lift to 25 lbs
• Occasional twisting, bending, stooping, reaching, and walking
• Frequent talking, hearing, seeing, and smiling

Working Conditions

• Primarily located indoors but can be exposed to outside weather conditions
• Occasionally exposed to high volume places
• Minimal to moderate noise levers consistent with hotel environment
• May be exposed to cleaning chemicals (proper PPE provided)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.