Resort Front Desk Supervisor

Tetherow Resort; Bend (OR); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k) plan with Company Match

Medical, Dental, and Vision

Paid Time Off

Discounts at Tetherow restaurants &amp

$8 Employee breakfast & lunchMeals

Central Oregon setting

Job summary

Tetherow Resort in Bend, Oregon, seeks a Front Office Supervisor to lead the hotel front desk during assigned shifts and elevate guest service. You’ll supervise staff, maintain standards, and coordinate with housekeeping to ensure room readiness while delivering a warm, memorable stay.

Ideal candidates have 2+ years in hospitality or resort roles, strong MS Word/Outlook/Excel skills, and excellent communication; a high school diploma is required, with flexibility for evenings, weekends, and

Qualifications

• Must have 2+ years of hotel/resort experience
• Minimum two years of customer service experience, ideally in hospitality/hotels or resort
• Proficient in Microsoft Word, Outlook and Excel
• High school diploma or equivalency

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Ensure your shift team have current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Check guests in by verifying all names of party on reservation and issue room keys
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Provide guests with information on hotels policies, services and amenities
• Coordinate with our housekeeping team to ensure room availability
• Direct guests to proper resort staff members for escort, transportation, and concierge services
• Listen and respond to guest complaints in a gracious and appropriate manner
• Review the final bill with the guest, post charges and make any necessary correction to the account
• Answer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc.

Skills

Customer service

Multitasking / organization

MS Office (Word/Outlook/Excel)

Excellent communication

2+ years hospitality experience

Education

High school diploma or equivalency

Job description

Tetherow Resort in Bend, Oregon, seeks a Front Office Supervisor to lead the hotel front desk during assigned shifts and elevate guest service. You’ll supervise staff, maintain standards, and coordinate with housekeeping to ensure room readiness while delivering a warm, memorable stay.

Ideal candidates have 2+ years in hospitality or resort roles, strong MS Word/Outlook/Excel skills, and excellent communication; a high school diploma is required, with flexibility for evenings, weekends, and