Front Office Supervisor

Tetherow Resort; Bend (OR); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k) plan with Company Match

Medical, Dental, and Vision

Paid Time Off

Discounts at Tetherow restaurants &amp

$8 Employee breakfast & lunchMeals

Central Oregon setting

Job summary

Tetherow Resort in Bend, Oregon, seeks a Front Office Supervisor to lead the hotel front desk during assigned shifts and elevate guest service. You’ll supervise staff, maintain standards, and coordinate with housekeeping to ensure room readiness while delivering a warm, memorable stay.

Ideal candidates have 2+ years in hospitality or resort roles, strong MS Word/Outlook/Excel skills, and excellent communication; a high school diploma is required, with flexibility for evenings, weekends, and

Qualifications

• Must have 2+ years of hotel/resort experience
• Minimum two years of customer service experience, ideally in hospitality/hotels or resort
• Proficient in Microsoft Word, Outlook and Excel
• High school diploma or equivalency

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Ensure your shift team have current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Check guests in by verifying all names of party on reservation and issue room keys
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Provide guests with information on hotels policies, services and amenities
• Coordinate with our housekeeping team to ensure room availability
• Direct guests to proper resort staff members for escort, transportation, and concierge services
• Listen and respond to guest complaints in a gracious and appropriate manner
• Review the final bill with the guest, post charges and make any necessary correction to the account
• Answer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc.

Skills

Customer service

Multitasking / organization

MS Office (Word/Outlook/Excel)

Excellent communication

2+ years hospitality experience

Education

High school diploma or equivalency

Job description

Front Office Supervisor

Tetherow Resort BEND,, Oregon, United States

About this position

Tetherow Resort has an immediate opening for Hotel Front Office Supervisor!

Must have 2+ years of hotel/resort experience

Why Tetherow?

At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!

Who you are...

• You are energetic, inspiring and adventurous


• You love to have fun while you’re at work


• You enjoy going above and beyond for your team and guests


• You have strong organizational skill with the ability to multi-task in a fast paced


• You work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over time


• You love meeting new people and making them feel welcomed


• You have excellent communication and listening skills


• You have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort


• You are proficient in Microsoft Word, Outlook and Excel


• You have a high school diploma or equivalency degree


• You are available to work varying schedules; including evenings, weekends and holidays

What you’ll do...

• Supervise Front Desk operations during your assigned shift to a consistently high standard


• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.


• Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events


• Check guests in by verifying all names of party on reservation and issue room keys


• Advise your shift team of any special events or VIP Guests in the hotel that day.


• Provide guests with information on hotels policies, services and amenities


• Coordinate with our housekeeping team to ensure room availability


• Direct guests to proper resort staff members for escort, transportation, and concierge services


• Listen and respond to guest complaints in a gracious and appropriate manner


• Review the final bill with the guest, post charges and make any necessary correction to the account


• Answer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc.

Benefits & Extra Perks!

• 401(k) plan with Company Match


• Medical, Dental, and Vision benefit eligibility


• Paid Time Off


• Discounts at Tetherow restaurants & Golf Shop


• $8 Employee breakfast & lunch meals


• Work in one of the most beautiful settings in Central Oregon

Please note: This job requires open availability on nights, weekends & holidays.

Salary Information

$25 - $27Hourly Wage