Assistant Front Desk Office Manager

brasstownvalley; Young Harris (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

Brasstown Valley Resort & Spa, located in the North Georgia mountains, is seeking an experienced Assistant Front Desk Office Manager to lead the Front Desk, Night Audit, and Guest Services teams. You will drive seamless daily operations and ensure exceptional guest experiences in a dynamic resort setting.

The ideal candidate will supervise a 10–15 person team, resolve guest concerns with care, and collaborate with Housekeeping, Sales, and Reservations to optimize room rates and guest information

Qualifications

• High school diploma or GED required.
• Some college coursework preferred; equivalent experience considered.
• Previous hospitality or front-desk leadership experience preferred.
• Strong computer skills and familiarity with PMS, Opera, Synaxis, GDS/CRS, and Microsoft Office.

Responsibilities

• Lead Front Desk, Night Audit, and Guest Services operations.
• Ensure prompt, courteous, personalized service for every guest.
• Supervise and coach a team of 10–15 staff and support personnel.
• Handle guest concerns with professionalism and care, resolving issues quickly.
• Coordinate with Housekeeping to ensure rooms are ready for arrivals.
• Oversee group room blocks, VIP billing, and corporate accounts.
• Collaborate with Sales and Reservations on room rates and guest info.
• Assist with pre-registration, reservations blocking, and front-office tasks.

Skills

Guest service leadership

Communication

Team leadership

Organization

Problem solving

Education

High school diploma or GED

Some college preferred

Tools

PMS

Opera

Synaxis

GDS/CRS

Microsoft Office

Job description

Assistant Front Desk Office Manager

Build Your Career in a Luxury Mountain Resort

Imagine coming to work surrounded by the beauty of the North Georgia mountains while helping create unforgettable experiences for our guests. At Brasstown Valley Resort & Spa, hospitality is more than a job-it's about creating mountain memories that bring families, couples, groups, and guests back year after year.

Our award-winning resort offers an exceptional mountain getaway featuring:

• Luxury lodging and dining
• An 18-hole championship golf course
• Equestrian stables
• A full-service spa
• Activities and experiences for guests of all ages

Brasstown Valley Resort & Spa is proudly managed by Coral Hospitality, one of the Southeast's premier hospitality management companies.

Join Our Team

We are currently seeking an experienced and motivated Assistant Front Desk Office Manager to help lead our Front Desk, Night Audit, and Guest Services operations.

This is an excellent opportunity for a hospitality professional who enjoys leading a team, solving problems, creating exceptional guest experiences, and working in a dynamic resort environment.

What You'll Do

Reporting to the Front Desk Manager, you'll play a key role in ensuring smooth daily operations and delivering the high level of service our guests expect. Responsibilities include:

• Lead and support Front Desk, Night Audit, and Guest Services operations.
• Ensure every guest receives prompt, courteous, and personalized service.
• Supervise, schedule, train, and support a team of approximately 10-15 employees.
• Handle guest concerns and resolve issues with professionalism, care, and sincerity.
• Maintain appropriate staffing levels and effectively manage workflow.
• Coordinate closely with Housekeeping to ensure rooms are ready for guest arrivals.
• Oversee group room blocks, VIP billing, special requests, and corporate accounts.
• Partner with Sales and Reservations to ensure accurate room rates and guest information.
• Assist with pre-registration, reservation blocking, and other front-office functions.
• Ensure accounting, credit, and cash-handling policies and procedures are followed.
• Monitor equipment and supply inventory.
• Help train team members and support staff development.
• Assist with revenue management, budgeting, and forecasting.
• Ensure accurate end-of-shift balancing and completion of required checklists.
• Identify opportunities to improve efficiency, service, and the overall guest experience.

What We're Looking For

The ideal candidate is a confident hospitality professional who thrives in a fast-paced environment and enjoys leading others. You should be:

• Guest-focused and committed to exceptional service.
• A strong communicator and team player.
• Organized, dependable, and able to prioritize effectively.
• Comfortable handling challenging situations with professionalism.
• Adaptable and able to remain calm when unexpected situations arise.Detail-oriented with a commitment to quality and accuracy.
• Comfortable supervising, coaching, and motivating a team.
• Willing to take initiative and step in wherever needed.

Qualifications

• High school diploma or GED required.
• Some college preferred; equivalent education and experience will be considered.
• Previous hospitality or front-office leadership experience preferred.
• Strong computer skills and familiarity with PMS, Opera, Synaxis, GDS, CRS, and Microsoft Office are highly desirable.

Why Brasstown Valley Resort & Spa?

At Brasstown, you're not just joining a workplace—you’re becoming part of a team that creates memorable experiences in one of Georgia's most beautiful