Front Desk & Guest Services Supervisor

brasstownvalley; Young Harris (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

Brasstown Valley Resort & Spa, located in the North Georgia mountains, is seeking an experienced Assistant Front Desk Office Manager to lead the Front Desk, Night Audit, and Guest Services teams. You will drive seamless daily operations and ensure exceptional guest experiences in a dynamic resort setting.

The ideal candidate will supervise a 10–15 person team, resolve guest concerns with care, and collaborate with Housekeeping, Sales, and Reservations to optimize room rates and guest information

Qualifications

• High school diploma or GED required.
• Some college coursework preferred; equivalent experience considered.
• Previous hospitality or front-desk leadership experience preferred.
• Strong computer skills and familiarity with PMS, Opera, Synaxis, GDS/CRS, and Microsoft Office.

Responsibilities

• Lead Front Desk, Night Audit, and Guest Services operations.
• Ensure prompt, courteous, personalized service for every guest.
• Supervise and coach a team of 10–15 staff and support personnel.
• Handle guest concerns with professionalism and care, resolving issues quickly.
• Coordinate with Housekeeping to ensure rooms are ready for arrivals.
• Oversee group room blocks, VIP billing, and corporate accounts.
• Collaborate with Sales and Reservations on room rates and guest info.
• Assist with pre-registration, reservations blocking, and front-office tasks.

Skills

Guest service leadership

Communication

Team leadership

Organization

Problem solving

Education

High school diploma or GED

Some college preferred

Tools

PMS

Opera

Synaxis

GDS/CRS

Microsoft Office

Job description

Brasstown Valley Resort & Spa, located in the North Georgia mountains, is seeking an experienced Assistant Front Desk Office Manager to lead the Front Desk, Night Audit, and Guest Services teams. You will drive seamless daily operations and ensure exceptional guest experiences in a dynamic resort setting.

The ideal candidate will supervise a 10–15 person team, resolve guest concerns with care, and collaborate with Housekeeping, Sales, and Reservations to optimize room rates and guest information