Resort Front Desk Lead & Guest Experience Coach

mainsailhotels; Holmes Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

We are seeking a Resort Lead Host to oversee Front Office operations, lead the team, and ensure the highest level of guest service at our Autograph Collection resort. You will play a hands-on role at the front desk, assist with onboarding, training, and ensuring Marriott brand standards are met across the property.

In the absence of the Operations Manager, you may serve as Manager on Duty, providing leadership, resolving guest concerns, coordinating with departments, and ensuring Front Desk

Responsibilities

• Oversee daily Front Desk operations and ensure a smooth guest experience across shifts.
• Be active at the Front Desk assisting with arrivals, departures, guest requests, room assignments, and billing inquiries.
• Ensure adequate Front Desk coverage and adjust assignments based on occupancy and business demands.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments to resolve guest and operational needs.
• Support Resort Host associates during high-volume periods and assist with guest transactions when needed.
• Communicate shift information and outstanding issues clearly to team members and departments.
• Anticipate sold-out situations and arrange suitable alternatives when needed.
• Review Night Audit reports and Front Office records for accuracy and follow-up.

Job description

We are seeking a Resort Lead Host to oversee Front Office operations, lead the team, and ensure the highest level of guest service at our Autograph Collection resort. You will play a hands-on role at the front desk, assist with onboarding, training, and ensuring Marriott brand standards are met across the property.

In the absence of the Operations Manager, you may serve as Manager on Duty, providing leadership, resolving guest concerns, coordinating with departments, and ensuring Front Desk