Resort Front Desk Host - Free Tickets & Discounts

Merlin Entertainments; Carlsbad (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Free tickets to Merlin attractions

30% discount in Merlin shops/rest

Job summary

Merlin Entertainments Legoland Resort in Carlsbad, CA is seeking Front Desk Agents to greet guests, handle check-in/check-out, and provide information with a friendly, professional demeanor. You will process payments and assist with inquiries in a fast-paced environment.

Responsibilities include reservations management, guest support across departments, and handling calls via PBX. Must be 18+, able to work evenings, weekends, and holidays; English fluency required, Spanish a plus.

Qualifications

• 1–3 years of hotel front desk experience preferred.
• Experience with OPERA or equivalent PMS.
• Speak English clearly and fluently.
• Spanish language ability preferred.
• Excellent customer service and professional demeanor.
• Strong communication and leadership to drive initiatives.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received and accurate information is provided.
• Maintain and improve the quality of the guest experience.
• Process all payments according to hotel requirements.
• Provide information and assistance to all guests and visitors.
• Handle reservations, changes, and cancellations; assist with inquiries.
• Answer calls through PBX and assist with outgoing calls.
• Assist with emergencies by contacting designated personnel.
• Support guest services, safety, housekeeping, and engineering teams.
• Maintain confidentiality of all guests.
• Multitask and prioritize department functions to meet deadlines.

Skills

Customer service

Conflict resolution

Leadership

Communication

Spanish (fluent)

Tools

OPERA PMS

Job description

Merlin Entertainments Legoland Resort in Carlsbad, CA is seeking Front Desk Agents to greet guests, handle check-in/check-out, and provide information with a friendly, professional demeanor. You will process payments and assist with inquiries in a fast-paced environment.

Responsibilities include reservations management, guest support across departments, and handling calls via PBX. Must be 18+, able to work evenings, weekends, and holidays; English fluency required, Spanish a plus.