Resort Front Desk & Guest Services Manager

Downstream Casino Resort; Oklahoma; On-site; USD 48,000 - 70,000; Full time

Job summary

Downstream Casino Resort in Oklahoma is seeking a dynamic Front Desk/Guest Services Manager to oversee front desk, PBX, guest services, and seasonal outdoor pool operations. You will manage staff, budgets, and scheduling while ensuring top-tier guest experiences and adherence to policies.

The role emphasizes leadership, financial oversight, and effective communication with cross-functional teams within a casino resort environment. Night/weekend shifts and background checks apply.

Qualifications

• Requires front desk/hospitality management experience.
• Proficient in budgeting and scheduling.
• Excellent customer service and communication skills.

Responsibilities

• Prepares detailed financial reports to ensure adherence to budgets.
• Prepares/approves work schedules, trains staff, and hires front desk/guest services.
• Investigates and resolves guest issues.
• Oversee adherence to policies; coordinate with Facilities and Housekeeping.
• Interviews, hires, trains, and supervises assigned personnel.
• Maintains a clean, safe work environment.
• Manages hotel inventory to maximize occupancy.
• Attend necessary meetings and participate in projects.

Skills

Front desk mgmt

Customer service

Leadership

Budgeting

Staff scheduling

Hiring

Communication

Education

High School Diploma or equivalent

Tools

LMS software

Job description

Downstream Casino Resort in Oklahoma is seeking a dynamic Front Desk/Guest Services Manager to oversee front desk, PBX, guest services, and seasonal outdoor pool operations. You will manage staff, budgets, and scheduling while ensuring top-tier guest experiences and adherence to policies.

The role emphasizes leadership, financial oversight, and effective communication with cross-functional teams within a casino resort environment. Night/weekend shifts and background checks apply.