Resort Operations Leader: Guest Experience & Team Growth

Holiday Inn Club Vacations; West Windsor (VT); On-site; USD 70,000 - 110,000; Full time

Job summary

Holiday Inn Club Vacations Mount Ascutney is seeking a seasoned leader to manage the daily operations of our Brownsville, VT resort, ensuring guest and owner satisfaction, service quality, and financial performance. You will hire, train, and develop a diverse team, drive brand standards, and partner with finance to meet budgets while prioritizing safety, guest experience, and sustainable practices.

The role requires strong communication, strategic thinking, and a commitment to exceptional

Qualifications

• Leadership and people management experience in large, service-oriented operations.
• Strong written and spoken English communication skills.
• Ability to manage budgets, quality standards and safety programs.

Responsibilities

• Build and influence an engaged, high-performing team aligned with brand standards.
• Drive guest and owner satisfaction through service excellence and tailored guest journeys.
• Manage risk and safety programs, ensuring compliance and training across departments.
• Partner with Finance to develop and monitor budgets, reserves and operational plans.
• Lead cross-functional collaboration with F&B, Retail and Activities to meet business goals.

Skills

Leadership

Team management

Communication

English proficiency

Education

4-Year College Degree

High School Diploma or GED

Job description

Holiday Inn Club Vacations Mount Ascutney is seeking a seasoned leader to manage the daily operations of our Brownsville, VT resort, ensuring guest and owner satisfaction, service quality, and financial performance. You will hire, train, and develop a diverse team, drive brand standards, and partner with finance to meet budgets while prioritizing safety, guest experience, and sustainable practices.

The role requires strong communication, strategic thinking, and a commitment to exceptional