Front Desk Specialist Part Time-Brownsville, VT

Holiday Inn Club Vacations Incorporated; West Windsor (VT); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

ClubGo travel benefits & free points

Tuition Reimbursement

Outstanding company culture

Job summary

Holiday Inn Club Vacations Incorporated in Brownsville, VT (Mount Ascutney Resort) is seeking a Part-time Front Desk Specialist to warmly welcome guests, manage folio transactions and assist with room assignments. This role requires weekend/holiday availability and strong customer service focus.

The position involves handling check-in/check-out, printing reports, answering inquiries, and acting as a resort Wi‑Fi and business center expert to ensure smooth guest experiences.

Qualifications

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Excellent verbal and written communication skills.
• Fluent in the English language.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquiries. If unable to respond as an expert, identify the appropriate resort personnel to assist.
• Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and determines payment method.
• Communicates with Housekeeping to expedite unit cleaning.
• Performs other duties as assigned.

Skills

Customer service

Problem solving

Communication skills

English fluency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Timeshareware

Job description

Job Category: Resort Operations

Requisition Number: FRONT022159

• Part-Time

Locations

Showing 1 location

Mount Ascutney Resort
Brownsville, VT 05037, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

COMPANY BENEFITS:

• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Points through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Shift: Can vary anywhere from 7:30AM-11PM. Must be able to work weekends and holidays.

Pay: $15-$19hr. Depending on experience.

This position will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will provide additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi‑Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Answers all incoming calls and reservation inquiries.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.

QUALIFICATIONS

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.